Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian Restaurant
Find your nearby Taco Bell at 835 West Sproul Rd in Springfield. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.
Numerous reviews highlighted poor customer service, with staff being unfriendly, dismissive, and unhelpful.
Order Accuracy
Many customers reported issues with incorrect orders, missing items, and poorly prepared food.
Cleanliness
Several reviews mentioned unsanitary conditions and a lack of cleanliness in the food preparation areas.
Slow Service
Customers frequently complained about long wait times, both in the drive-thru and inside the restaurant.
Management Issues
Feedback indicated a lack of effective management, with suggestions for better staffing and training.
SC
Shante C
Nov 7, 2025
4.0
I went via the drive thru after work. I expected it to be fast. They asked me to pull up to a spot where I sat, No Exaggeration, 18 minutes! Watching all the cars come after me in and out. I backed up back to the drive thru window and was simply told. Your food isn’t ready. I thanked her and wished her a great day. I’m assuming they were out of strips and had to cook more, I’m pretty sure chicken strips take at least 15 minutes to cook. I did not eat at my 8 hour shift job so I sat and remained myself to be patient. Someone else who was not at the drive thru window came and brought my food. He apologized and add an extra strip. I thanked him and wished him a great day! Food was good!
Moral of this story is: Use your PATIENCE and Give people GRACE! These teens who work in customer service are mostly likely working their first job during some very hard times. Be kind to them!
KFC gives these people a raise, I am a patient person, but who’s to say the next person is?
FA
Faysal Ahmed
Oct 26, 2025
1.0
Today October 24, 2025. I came here with my family for eat lunch. Their employee is very unfriendly Bad Customer Sirvice. They give us tacos Incomplete . Inside the taco, some ingredients are missing. Even They don’t care about customers. Shame, shame shame on your Taco Bell .
AM
Aften Meltzer
Oct 24, 2025
1.0
The most inefficient and rude Taco Bell in quite possibly the entire US. Consider new management.
TM
Thain Moyles
Oct 17, 2025
1.0
Being told “you get what you get” after they hand you the wrong food is a new experience for me. The “WE DONT PROCESS REFUNDS” sticker is a nice touch. Also, not wrapping food and just throwing open items down into the bag is disturbing.
DM
David Melendez
Oct 17, 2025
1.0
Was told to pull around in the lot for my food, I had to wait 30 minutes for them to come out with my order. And not only that, the order was messed up and had missing items. I don’t know who’s working here but this clearly isn’t the profession for them.
What are the drive-through hours at Taco Bell / KFC in Springfield?
The drive-through is open from 10:30 AM to 10:30 PM Monday through Wednesday and Sunday, and until 11:00 PM Thursday through Saturday.
Where is Taco Bell / KFC located in Springfield?
It is located at 835 West Sproul Rd, Springfield, PA 19064.
What types of food does Taco Bell / KFC offer at this location?
They serve tacos, burritos, specialties, combos, breakfast items, drinks, sweets, and sides.
Can I order food online from the Taco Bell / KFC on West Sproul Rd?
Yes, you can order ahead online or through the mobile app for pickup at the restaurant.
What payment options are accepted at this Taco Bell / KFC?
They accept American Express, cash, Discover, MasterCard, and Visa.
Does this Taco Bell / KFC location have a drive-through and seating available?
Yes, it offers both drive-through service and dine-in seating.
Is this Taco Bell / KFC family-friendly and does it have facilities for children?
Yes, the location welcomes families and children and has restrooms available.
Are there any nearby attractions or shops to visit before or after a meal at Taco Bell / KFC?
Yes, nearby places include Sproul Pharmacy for quick errands, Sproul Lanes bowling alley for entertainment, and The Museum Of Nursing History for a cultural visit.
What dining options are near Taco Bell / KFC for those wanting a variety of cuisines?
Nearby restaurants include Toscana Gourmet Pizza for Italian, KAWA Japanese Cuisine for sushi, and 1729 Grille for American fare.
How can the nearby transit options or services help me access Taco Bell / KFC?
While specific transit details aren't listed, the restaurant is near popular local businesses like Dunkin' coffee shop and the UPS Authorized Shipping Outlet, which may serve as landmarks when finding the location.