Taco Bell / KFC

2.8
543 reviews

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian Restaurant
Find your nearby Taco Bell at 835 West Sproul Rd in Springfield. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryNot available
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell / KFC
835 West Sproul Rd, Springfield, PA
19064, United States

Hours

Reviews

2.8
543 reviews
5 stars
132
4 stars
64
3 stars
92
2 stars
54
1 star
201

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being unfriendly, dismissive, and unhelpful.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and poorly prepared food.

Cleanliness

Several reviews mentioned unsanitary conditions and a lack of cleanliness in the food preparation areas.

Slow Service

Customers frequently complained about long wait times, both in the drive-thru and inside the restaurant.

Management Issues

Feedback indicated a lack of effective management, with suggestions for better staffing and training.
  • SC
    Shante C
    Nov 7, 2025
    4.0
    I went via the drive thru after work. I expected it to be fast. They asked me to pull up to a spot where I sat, No Exaggeration, 18 minutes! Watching all the cars come after me in and out. I backed up back to the drive thru window and was simply told. Your food isn’t ready. I thanked her and wished her a great day. I’m assuming they were out of strips and had to cook more, I’m pretty sure chicken strips take at least 15 minutes to cook. I did not eat at my 8 hour shift job so I sat and remained myself to be patient. Someone else who was not at the drive thru window came and brought my food. He apologized and add an extra strip. I thanked him and wished him a great day! Food was good! Moral of this story is: Use your PATIENCE and Give people GRACE! These teens who work in customer service are mostly likely working their first job during some very hard times. Be kind to them! KFC gives these people a raise, I am a patient person, but who’s to say the next person is?
  • FA
    Faysal Ahmed
    Oct 26, 2025
    1.0
    Today October 24, 2025. I came here with my family for eat lunch. Their employee is very unfriendly Bad Customer Sirvice. They give us tacos Incomplete . Inside the taco, some ingredients are missing. Even They don’t care about customers. Shame, shame shame on your Taco Bell .
  • AM
    Aften Meltzer
    Oct 24, 2025
    1.0
    The most inefficient and rude Taco Bell in quite possibly the entire US. Consider new management.
  • TM
    Thain Moyles
    Oct 17, 2025
    1.0
    Being told “you get what you get” after they hand you the wrong food is a new experience for me. The “WE DONT PROCESS REFUNDS” sticker is a nice touch. Also, not wrapping food and just throwing open items down into the bag is disturbing.
  • DM
    David Melendez
    Oct 17, 2025
    1.0
    Was told to pull around in the lot for my food, I had to wait 30 minutes for them to come out with my order. And not only that, the order was messed up and had missing items. I don’t know who’s working here but this clearly isn’t the profession for them.

Frequently Asked Questions About Taco Bell / KFC

What are the drive-through hours at Taco Bell / KFC in Springfield?

The drive-through is open from 10:30 AM to 10:30 PM Monday through Wednesday and Sunday, and until 11:00 PM Thursday through Saturday.

Where is Taco Bell / KFC located in Springfield?

It is located at 835 West Sproul Rd, Springfield, PA 19064.