Smashburger® is a leading fast-casual better burger restaurant that is redefining its category by providing a burger experience that combines the superior product, service and atmosphere associated with sit-down casual dining and the speed and convenience associated with quick-service restaurants. With its handcrafted comfort foods ranging from smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients and quick served in less than six minutes, Smashburger® is putting the burger back at the center of the consumer dining experience. As the fastest restaurant company to reach the 100-unit milestone, Smashburger® is well on its way to becoming a leading international brand.
Many customers praised the friendly and attentive staff, highlighting specific employees like Blue and Imari for their exceptional service.
Food Quality
Overall, customers enjoyed the food, particularly the burgers and milkshakes, although there were some complaints about food temperature and seasoning.
Cleanliness
While some reviews noted a clean dining area, others pointed out issues with cleanliness in the bathrooms and tables, indicating inconsistency.
Wait Times
Several customers experienced long wait times for their orders, with some reporting that food was served cold or incorrect.
KA
Kim Ames
6 days ago
5.0
Sophie was welcoming and very courteous. She came to the table to make sure everything was ok. Awesome employee
SE
Stacey Emmens
Feb 18, 2026
5.0
As a customer here at smashburger in Springfield I love this place. Workers are polite, respectful, food comes out in a good amount of time. Very clean they have a very good team here. I will come back and encourage others come come as well.
SC
Shanelle Coleman
Feb 18, 2026
5.0
The restaurant has plenty of seating. The dining area was clean. The woman's bahroom was clean as well. This was our first visit to Smash burger. Our burgers were seasoned well and tasty. My son enjoyed his tator tots and cookies and cream milkshake. A friendly staff member checked on us and asked us about our experience. That was a nice touch.
S1
Shellie 1974
Feb 17, 2026
4.0
I gave a 5 star because we were greeted & helped by an awesome host (Stacy) he was patience & helped us 1st timers. The chicken sandwich was yummy & the smash burger was huge.
My only downside was that, extra salt/season should be asked before doing so. for people with HBP. But other than that, we enjoyed our lunch date
KS
Kirah Scott
Feb 11, 2026
5.0
Not only did Stacey go above and beyond, he was very friendly and personable. We could also tell he’s a good leader, based on his upbeat and respectful interactions with his staff.
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