The GIANT Company is a modern grocer with more than 35,000 team members dedicated to serving millions of neighbors and making a difference in local communities across Pennsylvania, Maryland, Virginia, and West Virginia. Founded in 1923 in Carlisle, Pa. The GIANT Company is known locally as GIANT, MARTIN'S, and GIANT Heirloom Market with 193 stores, online grocery services, pharmacies, and fuel stations to meet the ever-evolving needs of today’s customers. The GIANT Company is a company of Ahold Delhaize USA.
Feedback on customer service is mixed; while many customers praise friendly and helpful staff, others report rude behavior and poor service, particularly in the deli and self-checkout areas.
Cleanliness
The store is frequently described as clean and well-organized, contributing positively to the shopping experience.
Product Availability
Customers appreciate the wide selection of products, but some express frustration over frequently out-of-stock items and unclear promotional offers.
Pricing
While some customers find prices reasonable and appreciate sales, others feel that prices are high compared to competitors, leading to dissatisfaction.
ER
Elizabeth Rivas
Dec 17, 2025
5.0
Love this supermarket people always are very friendly and helpful!!!
SS
Saman
Dec 12, 2025
1.0
Racist establishment with poor customer service and unhelpful staff. My mom and I were simply speaking to each other when a woman turned around and dramatically started breathing heavily. She claimed we were “yelling in her ear,” even though I calmly said “sorry?” because I was confused by her reaction. I didn’t realize you weren’t allowed to talk in a grocery store.
When I informed the staff, they did nothing and eventually stood around laughing with the same woman. Based on my experience, I would not recommend shopping here if you’re anything but white.
AA
Amy
Nov 16, 2025
5.0
A little smaller than the GIANT on Sproul, equally as helpful and friendly!!
RP
Robert Pusztay
Nov 10, 2025
5.0
The staff is friendly and are happy to help you. Almost any food you need is sold here, and fairly expensive. The store is spacious, self checkout is always open, and the register lines are fast
CV
Cleatus Vandamme
Oct 10, 2025
3.0
Changing my review based on poor customer service that I sometimes get.
Every time I come here, I get the look at self check out. They think I'm trying to steal or something. I proxy shop for elderly people and do two orders. It's fine if they are curious, but it just gets annoying.
So I decided to do a cashier. I am very happy that people with mental disabilities have jobs, but it was aggravating when scanning my items, and the cashier tells a ten minutes story about each item being scanned. Thank God I wasn't getting sensative items. I could see the visiblely annoyed customers behind me.
Then other times, it's an amazing experience. I got this one kid, John, at night time. The customer service counter is fantastic in the rare occasion I do need to make a return.
Overall, I think things are on a downward trajectory. I can tell that standards are being lowered for cheep labor. It's getting harder to justify shopping at giant compared to Amazon fresh or Mom and pop shops like Martindale's.
What are the regular store hours for GIANT in Springfield, PA?
GIANT in Springfield is open daily from 6:00 AM to 10:00 PM.
Is GIANT open on major holidays?
GIANT is closed on December 25th and has reduced hours on November 27th, December 24th, December 31st, and January 1st with varying opening times.
Where is the GIANT store located in Springfield, PA?
The GIANT store is located at 950 Baltimore Pike, Springfield, PA 19064.
What languages are supported at GIANT Springfield to assist diverse customers?
GIANT Springfield supports English, Russian, and Spanish to assist a diverse customer base.
What payment options does GIANT accept at the Springfield location?
GIANT accepts American Express, Cash, Check, Discover, MasterCard, and Visa at this location.
Does GIANT Springfield offer any special services in-store?
Yes, this GIANT location offers RedBox rental kiosks, WiFi, and Coinstar services.
Are there nearby ATMs or financial services close to GIANT Springfield?
Yes, there is a Citizens ATM, LibertyX Bitcoin ATM, and the Police and Fire Federal Credit Union nearby for convenient financial needs.
What are some places nearby GIANT Springfield where I can grab a bite or coffee?
Nearby food options include Panera Bread cafe, Cold Stone Creamery for ice cream, Shake Shack Springfield for burgers, and Pei Wei Asian Kitchen for pan-Asian cuisine.
Are there any nearby healthcare or wellness facilities near GIANT Springfield?
Yes, nearby you can find Main Line HealthCare Primary Care, Mercy Home Health, Ivy Rehab Physical Therapy, and Massage Envy Springfield for various health services.
How can I keep updated with GIANT Springfield promotions or news?
You can follow GIANT Springfield on Facebook at https://www.facebook.com/1628605757448097, Instagram @giantfoodstores, and Twitter @giantfoodstores.