Chipotle Mexican Grill

Reviews

• GM

  Gregory McFarland

  1 day ago
  1.0
  Closing before you are scheduled to is highly unprofessional and is crucial to avoiding bad reviews, like this one. I also found that the Qdoba, which also closes at 10PM, was closing. For clarity, I mean removing food and storing or disposing of it. Not just cleaning surfaces, etc. Food should remain available until it is officially time to close. This is an example for why jobs like this will be automated. Either we correct this behavior as supervisors, managers, and franchises or there will be peopleless service.
• MS

  Matthew Sullivan

  Mar 2, 2026
  1.0
  03/02/26 – 7:30 PM This was not just a bad experience — it was disturbing. I became sick after eating here. The store was in complete disarray. Food was scattered across the floor, the serving area looked poorly maintained, and the overall cleanliness was alarming. For a place charging $15 per bowl, the condition of this restaurant was unacceptable. Multiple employees were arguing behind the counter. At one point, staff were putting their hands on each other in what looked like physical horseplay. There was no sense of professionalism or urgency. One employee was actually working and trying to hold things together — the rest appeared disengaged and distracted. The dining room atmosphere felt chaotic and unmanaged. There was zero visible leadership. Corporate needs to immediately review the camera footage from 03/02/26 at 7:30 PM and after. What happened that night is not something customers should ever witness in a food establishment. This location does not represent the Chipotle brand or the Springfield/Delco community well. Immediate intervention from upper management and health inspection authorities is necessary.
• TP

  Todd Pritts

  Feb 27, 2026
  1.0
  Ran out of white rice and said 17 minutes to get more. Tables covered in old food. No forks at the drink station which was also a mess. Trash cans all full and overflowing. Nobody cleaned the entire time we were here - the dining space, the tables, or the food prep areas. Dirty and messy = untrustworthy.
• EE

  Emily

  Jan 25, 2026
  3.0
  Upon entering, rugs were stacked on benches and nearly every table in the dining room was dirty. When I went to place my order, the employee initially just stared at me. As I began ordering, they turned to their manager to point out a spill in the dining room. After that was communicated, I had to start my order again. Once I ordered and paid, I found a relatively clean table and set my meal down. When I went to get cutlery and a drink, the station itself was also somewhat dirty, and there was no ice in the dispenser. By the time I returned to my bowl—about two minutes after paying—it was already cold. I did order a few cold salsas, but not enough to make the entire bowl taste like it had come straight out of the refrigerator. The team was clearly short-staffed. While they weren’t particularly enthusiastic, they were polite. The store would benefit from hiring additional help, possibly even a dedicated dining room or dish team member, so the dining area can be properly maintained during busy times like the Saturday dinner rush.
• LR

  Linzell Robinson

  Jan 11, 2026
  1.0
  This location is extremely stingy with their portion scoops. I requested double chicken and the worker barely gave me a single serving of chicken. This is my last time going to chipotle. I can’t stand businesses with these type of practices.