Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Many customers reported long wait times in both drive-thru and dine-in, often exceeding 20 minutes.
Food Quality
Food quality was inconsistent, with complaints about cold, overcooked, or incorrect orders.
Staff Attitude
Customer service experiences varied widely, with some employees praised for their kindness while others were described as rude or unprofessional.
Cleanliness
Multiple reviews noted dirty dining areas and unsanitary conditions, impacting customer satisfaction.
Order Accuracy
Frequent issues with incorrect orders and missing items were highlighted, leading to frustration among customers.
MM
Melissa McMaster
2 days ago
1.0
Frustrating that you can’t get a simple mobile order right. Missing items, missing condiments that were added onto the customized order, once again simple. Wrong size drink to add to the issues.
AS
Abby Shaffer
4 days ago
5.0
I went to McDonald’s in South Greensburg for my lunch break today. I ordered at the kiosk and was trying to pay with a card, not seeing the sign that said that they could only take cash because the card machines were not working. As a result, I was having issues with the payment process and a staff member, Reina, noticed almost immediately. Reina informed me that the card machines weren’t working at the time. I noticed the sign and felt really bad for not reading it, as I know that this was inconveniencing the staff members. Rather than getting upset with me for not reading the sign, Reina reassured me that they had just put the sign up and continued to treat me with kindness and respect as we problem-solved the issue. Reina ended up giving me my meal for free due to the inconvenience, even though I was the one who inconvenienced her. She was also adamant about getting my order out fast. All in all, Reina was extremely helpful and friendly, and treated my mistake as “no big deal”. This location will continue to be my favorite in this area and Reina deserves recognition!
GM
Gaga Manson
Nov 2, 2025
1.0
The people don't acknowledge you unless you're in the drive thru. I waited a half hour for food. After not being acknowledged until 15 minutes into it. The blonde girl at the counter that seemed young had an attitude like no other. I will no longer be coming to this location. My experience was disappointing.
DB
David Bridge
Oct 16, 2025
1.0
Waiting in drive in line for 20 minutes for food. Three cars ahead of me. This is supposed to be fast food. Fast it sure isn’t. I have to wait to see if it’s food. I’m having my doubts given my experience thus far.
KM
kasey machesky
Oct 9, 2025
5.0
I brought my autistic 4 year old in a few days ago. He’s non-speaking and gets very overwhelmed in public. I ordered him some nuggets and he started to get overwhelmed before we got our food. I took him to the car with the intention of just leaving because I didn’t want to interrupt anyone trying to enjoy their lunch. An employee, Raina, followed me out of the building to tell me she’ll bring his nuggets out to our car when they’re done. She was so understanding and compassionate about his crying. I don’t take him into restaurants or stores often because I’m worried about people being rude to him. She really restored my faith in humanity and made me feel much better.