Multiple customers reported unsanitary conditions, including dirty staff uniforms and unclean dining areas.
Service Speed
Many reviews highlighted slow service, with long wait times reported in both drive-thru and in-store orders.
Customer Service
There were mixed reviews on customer service, with some praising friendly staff while others noted rude interactions and poor handling of complaints.
Food Quality
Food quality was inconsistent, with some customers enjoying their meals while others received cold or incorrect orders.
App and Order Issues
Several customers experienced problems with the ordering app, including items being unavailable and difficulties in canceling orders.
MS
Mary Ann Sklanka
Oct 31, 2025
1.0
Was there today. The man operating the register, bringing food to tables, filling sodas and ice creams was absolutely filthy! Sweatshirt was disgustingly filthy. No gloves doing the ice creams! So unsanitary!
BH
Brooklyn Halmstad
Oct 30, 2025
4.0
yummy flamethrower
GH
Gary Horsfield
Oct 22, 2025
1.0
Very slow, awful service.
CW
Carl Williams
Oct 8, 2025
5.0
Quick and easy ordering throught the app. Picking up my order was quick and easy. I used the drive-thru to pick up my order.
WD
Will Davis
Aug 30, 2025
2.0
This place is so freaking slow! Go there only if you have some time to waste...
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food does Dairy Queen Grill & Chill serve?
Dairy Queen Grill & Chill specializes in soft-serve ice cream, signature shakes, classic burgers, and fries at their fast-food chain.
What are the operating hours of Dairy Queen Grill & Chill?
Dairy Queen Grill & Chill is open daily from 10:15 AM to 10:30 PM, except on Tuesday when it closes at 10:15 PM.
Does Dairy Queen Grill & Chill offer drive-thru service?
Yes, this location provides a drive-thru for customer convenience.
Are there seating options available at Dairy Queen Grill & Chill?
Yes, the restaurant offers both indoor and outdoor seating, including high chairs and booster seats for families.
Is Dairy Queen Grill & Chill family-friendly and accessible?
Yes, the establishment welcomes families and children, is wheelchair accessible, and provides restrooms and free WiFi.
Can I order Dairy Queen Grill & Chill's food online?
Yes, you can place an order for pickup through their official online ordering link.
What special treats is Dairy Queen Grill & Chill known for?
They are known for their Blizzard® Treats, Grillburgers®, soft-serve ice cream cones, shakes, malts, and custom ice cream cakes from DQCakes.com.
What nearby fast-food options are available near Dairy Queen Grill & Chill?
Nearby fast-food options include two Subway sandwich shops and Krispy Kreme, offering a variety of sandwiches, coffee, and donuts.
Are there any nearby hotels for visitors planning to dine at Dairy Queen Grill & Chill?
Yes, visitors can find several nearby hotels, such as Ramada by Wyndham Clarks Summit, Best Western Plus Clarks Summit Scranton, Hampton Inn Clarks Summit, and Hampton Inn by Hilton.
What local attractions are near Dairy Queen Grill & Chill that customers might visit?
Customers can enjoy nearby dining at Tully's Good Times and Damons Grill or visit the Kumon Math and Reading Center and Breathe Fitness Studio to complement their visit.