Wendy's

3.5
1002 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
71 South Conestoga Drive, Shippensburg, PA
17257, United States

Hours

Reviews

3.5
1,002 reviews
5 stars
362
4 stars
220
3 stars
169
2 stars
83
1 star
168

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported slow service, with long wait times in both drive-thru and in-store, often exceeding 20 minutes.

Food Quality

Many reviews mentioned cold, stale, or improperly prepared food, including undercooked items and incorrect orders.

Customer Service

Several customers experienced rude or unprofessional behavior from staff, particularly from management, leading to negative interactions.

Cleanliness

The restaurant's cleanliness was criticized, with reports of dirty dining areas and unsanitary conditions.

Order Accuracy

A significant number of customers reported issues with incorrect orders, missing items, and unavailability of menu items.
  • KP
    Kid Phoster
    Nov 16, 2025
    1.0
    Why are you pulling every car to front doors lol yall aint even that busy fr and your management has been sus for ages yet nothing changes. Your signage is always looking crazy too.
  • SW
    Susan W
    Nov 14, 2025
    4.0
    The breakfast burrito with sausage was a good size for the price and it tasted good. The breakfast sandwich with sausage was also very tasty. The service was very good.
  • RC
    ruth colvin
    Nov 9, 2025
    4.0
    I always get the Apple pecan salad. Sometimes I get 2 if Im doing a 12 hour shift at work. 4am to 4pm
  • RC
    Ratskin Canoe
    Oct 31, 2025
    1.0
    My Daughter wanted to go to Wendy’s for her Birthday, so we went to Shippensburg Wendy’s last night and ordered about $50 worth of food, waited 20 minutes and went to the counter and they told us that our order was picked up by door dash, then the manager at the time proceeded to Cuss out his employees right in front of my 6 year old daughter on her birthday. My wife asked for a refund, and he complained about his register not being right, and that he wanted his money to be right on the register, he made us recite our entire order, and it took him another 10-15 minutes to give us our money back, all while dropping the F-Bomb right In front of my kids and other customers who were waiting. No apology, no respect at all. We were very polite during the whole situation, all though he had me extremely mad that he was swearing in front of daughter, On her BIRTHDAY! Regardless we lost a whole hour in there, didn’t receive our food. Terrible experience. Won’t step back in that store until they get some new management. I’d give 0 stars if I could.
  • RW
    Ryan Werner
    Oct 23, 2025
    2.0
    I am starting to wonder to myself whether or not this place is actually in competition when it comes to incompetence with the McDonald's down the street. The last few times I have come in it has not gone as well as it could have. The service is mediocre, sometimes I stand at the counter for 3 to 5 minutes before anyone even acknowledges me. Today, I stopped in for a number 6 medium. That would be the spicy chicken sandwich with fries and a medium drink. When I got to where I was working today. I realized I was given a a small chicken sandwich and not a spicy chicken sandwich. It also had shredded lettuce on it instead of the leaf it normally has.. And, it also had a single tomato slice so thin I could physically see my fingers through it. The food has gotten smaller, pricier, and now they're even charging additional fees for a little tub of barbecue sauce. That would be fine as long as the food itself was better. I can go down the road 5 minutes to a place called Zimmerman's and get a monster-sized sub for half the freaking price.. and, it's truly real food. Corpo greed is absolutely out of control. I don't see any reason why I should be paying $11.00 for this slop went a little farm place can severely outdo them. Most of this additional money in my opinion is going into the pockets of CEOs, CFOs, investors , and whoever else is playing golf in their office at the top of the Wendy's headquarters. Abysmal.

Frequently Asked Questions About Wendy's

Is Shippensburg Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.