Location.com logo
Brand Certified

Wingstop

2.3
(160 reviews)

Business Details

(484) 642-9464
https://www.wingstop.com/

About

Chicken Wings RestaurantChicken RestaurantRestaurant
When you're in the mood for bold flavors and customizable wings, look no further than Wingstop Shillington. Order online for carryout or delivery and enjoy our classic or boneless wings, or try our tenders and chicken sandwich. With a choice of over 12 iconic flavors, our made-to-order wings are crafted to satisfy any craving. From the rich taste of Garlic Parmesan to the spicy kick of Cajun, our mouthwatering flavors will satisfy you every time. Whatever your flavor preference, pair your wings with our crispy, seasoned fries or treat yourself with our signature loaded Voodoo Fries.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Wingstop
530 E. Lancaster Ave, Unit A5, Shillington, PA
19607, United States

Hours

Reviews

2.3
160 reviews
5 stars
39
4 stars
6
3 stars
8
2 stars
24
1 star
83

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported extremely poor service, including rude staff, long wait times, and unprofessional behavior.

Food Issues

Many reviews highlighted problems with food quality, including undercooked items, missing orders, and cold food.

Atmosphere

The restaurant's atmosphere was criticized for being dirty, with loud music and staff appearing unprofessional.

Management Problems

Several customers noted ineffective management, including lack of staff oversight and failure to address customer complaints.
  • BJ
    Ben J
    Feb 5, 2026
    1.0
    Wingstop was a joke. Registers were closed, employees were in the back laughing like it was a break room hangout instead of a business that’s supposed to serve customers. I stood there for over 10 minutes with zero acknowledgment. No “we’ll be right with you,” no explanation, nothing. If you’re not taking orders, lock the door. Completely unprofessional and a total waste of time.
  • BG
    Brooke Gockley
    Jan 17, 2026
    1.0
    Undercooked chicken so I was up all night with food poisoning
  • K8
    Kirb 805
    Jan 7, 2026
    1.0
    I walked in and the place was EMPTY! And now I know why. The two employees I could see as I looked in the kitchen because no one was at the front were sharing a laugh as they looked at a phone and really seemed to share a moment. I knew I wouldn’t be getting my wings anytime soon so I didn’t even stay to order. I will not be back to wing stop Ever. Too many places carry wings to put up with that. Niema Womack needs to take some responsibility or be replaced.
  • LL
    lila
    Jan 4, 2026
    1.0
    My boyfriend and I placed an online order for pickup. When he picked it up, we only received two fries and a 6-piece strip—our 6-piece boneless wings were missing. We went back to fix it, but staff were rude to my boyfriend, so I went in. The store manager ignored me, talked to an employee, and implied we were lying to get free food before walking away. An employee said she “double-checked,” and when I said it wasn’t there, she replied “oh well.” The cashier was the only respectful one and tried to get a manager who would help, but was ignored. When the manager came back, she rolled her eyes, sighed, and claimed the boneless were in the same box as the strips, which isn’t true. She refused to check cameras and said, “I am the camera.” Everyone except the cashier treated me like I was trying to scam them. The manager then snatched the food from me and said I’d get a refund in 7–10 days
  • PG
    Paranrml Grl
    Dec 13, 2025
    1.0
    We ordered a 30 boneless wing family pack for delivery. Thirty mins after it was supposed to arrive, I called for an update. They told me I would have to check with “whoever was scheduled” to deliver it (grubhub, door dash, etc). I said that I ordered it through their website and didn’t have any indication as to who, other than Wing Stop, that was supposed to be delivering the order. Finished the call, waited an hour, and called again since we still hadn’t received the delivery. When I called again, I got the same run around. The staff was incredibly rude and unfriendly. I told them I would come down to get the food instead. The manager interrupted me, said see you soon, and hung up on me. When I got down to the restaurant, I picked up the food and told the manager that hanging up on a customer with a complaint was unacceptable as I had spent $50 on this food. She interrupted me again and said something about “accommodating” me. When I got home the food was freezing cold, bland/disgusting, and barely edible. I will NEVER order from this horrible place again!

Frequently Asked Questions About Wingstop

Where can I find nutritional information?

Our nutrition and allergen information can be found at the following locations: www.wingstop.com/nutrition www.wingstop.com/allergens

How can I send you feedback?

We take our customer feedback seriously and value your input. If you have any issues that require our attention, or just want to drop us a nice note, please fill out the Contact Us form and we'll be in touch to assist you.

Brand Certified Facts from Wingstop

This information is certified by Wingstop and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: