Customers frequently reported slow service, incorrect orders, and long wait times, particularly in the drive-thru.
Food Quality
Mixed reviews on food quality; some customers enjoyed the ice cream and burgers, while others received cold or improperly prepared items.
Customer Service
Many reviews highlighted friendly and polite staff, with specific praise for individual employees, although some noted rudeness or lack of attention.
Cleanliness
The restaurant was generally described as clean, but there were occasional mentions of unkempt tables and issues with food preparation areas.
Pricing Concerns
Several customers felt the prices were high relative to the quality of food received, leading to dissatisfaction.
GO
Grateful OneThirty
Oct 18, 2025
2.0
I went through the drive thru and ordered a small sundae. I was third in line. The truck in front of me appeared to have ordered food or possibly a number of items. I can only assume they made my sundae immediately upon my ordering it because by the time I got to the window there was nothing but melted ice cream on top.
I had to go home a put it in the freezer to solidify the ice cream. Disappointing.
SH
Susan Honel
Sep 21, 2025
3.0
Expensive
RH
Rachel Haney-Myers
Sep 15, 2025
2.0
Last few times I've been here the ice cream tasted spoiled
BC
Brian Campbell
Sep 13, 2025
1.0
Waited 25 min for our food (was not busy). Apparently the guy at the register who took our order told the rest of the crew he fulfilled the order. Who knows where our food ended up. Definitely going to KP’s DQs on State or Hermitage Rd from now on.
SH
Sharyn Hellman
Aug 18, 2025
5.0
Their customer service was excellent! The young man who waited on us was extremely polite and apologized because they were having problems with their chocolate ice cream machine working properly, and we even commented to each other after we left how nice he was!
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of menu items does Dairy Queen Grill & Chill offer?
Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Basket, and Grillburger® among other fast food options.
Where is Dairy Queen Grill & Chill located?
It is located at 30 N Walnut St, Sharpsville, PA 16150-1257, USA.
What are the operating hours of Dairy Queen Grill & Chill?
Dairy Queen is open daily from 11:00 AM to 8:00 PM, but it is closed on November 27, 2025 for the holiday.
Does Dairy Queen Grill & Chill have drive-thru and outdoor seating?
Yes, this location offers both drive-thru service and outdoor seating.
Is Dairy Queen Grill & Chill family-friendly and accessible?
Yes, it is family-friendly, welcomes children, has high chairs and booster seats, and is wheelchair accessible.
Can I order online or get mobile deals from Dairy Queen Grill & Chill?
Yes, you can order online through their website and download the Dairy Queen app for exclusive mobile deals and rewards.
What amenities can customers expect at Dairy Queen Grill & Chill?
Customers can enjoy free WiFi, restrooms, and other amenities like mobile ordering, booster seats, and drive-thru service.
What nearby places can I visit before or after a meal at Dairy Queen Grill & Chill?
Nearby you can visit Trout Island Trail for hiking, West Side Baptist Church for worship, and Sharpsville Gardens preschool, offering community and outdoor activities.
Is there a gas station near Dairy Queen Grill & Chill for convenience?
Yes, COUNTRY FAIR #34 gas station is located nearby, making it convenient for customers to fuel up before or after visiting Dairy Queen.
Are there other dining options near Dairy Queen Grill & Chill?
Yes, nearby dining options include Lock Stock & Barrel, a sandwich shop and American restaurant, and Great Depths Seafood LLC, a seafood market and restaurant.