Dunkin'

3.9
595 reviews
Decked Out Lattes
Get DirectionsCallWebsite

Business Details

1137 Moosic St, Scranton, PA
18505, United States
(570) 348-4093
https://www.dunkindonuts.com
GoogleInstagramTwitter

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Scranton, PA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1137 Moosic St, Scranton, PA
18505, United States

Hours

Reviews

3.9
595 reviews
5 stars
293
4 stars
124
3 stars
64
2 stars
34
1 star
80

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor service, including rude staff and incorrect orders.

Order Accuracy

Frequent complaints about incorrect orders and missing items, leading to frustration among customers.

Coffee Quality

While some customers enjoyed the coffee, others noted inconsistencies in preparation and quality.

Staff Behavior

Several reviews highlighted unprofessional behavior from staff, including being distracted and unhelpful.

Cleanliness and Environment

Mixed feedback on cleanliness, with some praising the store while others reported unsanitary conditions.
  • JC
    Jeff Conklin
    2 days ago
    1.0
    Girl that took order was rude . Wouldn't let me add sugar to my wife's latte told me it was made with milk ." No shit It is latte obviously its made with milk." Then my coffee was made wrong . And they both taste let soap . Obviously nobody knows how to clean coffee pots properly.
  • MH
    michelle haley
    Oct 21, 2025
    5.0
    Good coffee
  • IV
    Ivy Vazquez
    Oct 14, 2025
    3.0
    My main concern is for the cold brews I get and that they constantly put these large stickers over the hole where you put your straw and it’s impossible to pull the sticker off without the residue and I’m finding the residue inside my drinks. I love this Dunkin typically but I’m getting really tired of finding the stickers layered over the top of the coffee lid and I don’t even get why cause the sticker on the sides of the cup are sufficient with details of my order. I wish they’d change this because I’m going to have to go to a different Dunkin.
  • AM
    Al MacDonald
    Sep 29, 2025
    1.0
    Supposed to be free coffee day. Pull up order large unsweetened ice tea and ice coffee for free coffee….girl says you have to order coffee we just did told us again we have to order coffee….said forget it. Get to window told her the coffee was for free coffee…. Said again we have to order we just did …. ice coffee then tells us price and gives us the ice tea and then hands us a HOT coffee. So we ended up with a HOT Coffee. Wasn’t going to waste anymore time. As least we didn’t pay for it. all I can say is WOW WOW so proud of your workers.
  • LK
    Leela Kumar
    Sep 21, 2025
    1.0
    Worst customer service in this dunkin, every time I order some thing they do something wrong and what ever I order they give me some thing wrong. I ordered mocha latte hot they give me cold and half the glass and they not even busy at this morning.
Read more reviews on Google

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Scranton, PA?

Dunkin' in Scranton, PA is open daily from 4:00 AM to 8:00 PM.

Does this Dunkin' location offer delivery and pickup services?

Yes, this Dunkin' location offers both curbside pickup and delivery services.