Dunkin'

4.0
1136 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Scranton, PA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
100 Mulberry St, Scranton, PA
18503, United States

Hours

Reviews

4.0
1,136 reviews
5 stars
599
4 stars
244
3 stars
114
2 stars
46
1 star
133

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported rude and unprofessional behavior from staff, with many experiencing incorrect orders and long wait times.

Food and Drink Quality

Several reviews mentioned issues with food quality, including stale items and poorly made drinks, leading to customer dissatisfaction.

Customer Experience

While some customers praised friendly service, many expressed frustration over poor management and lack of attention to customer needs.

Cleanliness and Environment

Mixed feedback on cleanliness, with some noting dirty tables and unsanitary conditions, while others found the environment clean.

Drive-Thru Efficiency

The drive-thru service was noted to be faster, but customers reported long waits inside the store, indicating a disparity in service efficiency.
  • MM
    Mike
    2 days ago
    1.0
    Worst experience ever , slow disrespectful staff , no order , no customer service , will forever regret stopping in ,
  • JP
    James Pasco
    Jan 2, 2026
    5.0
    Samantha there is great!!!!
  • RC
    Robyn Cabanas
    Dec 13, 2025
    1.0
    We always have an issue here with quality. Today I ordered a large hot coffee. Waited for a while at the window. I heard them say they were out of coffee and they must of been because they gave me a half full cup. My daughter’s ice coffee was also gross and it’s for sure not the first time. We will go out of our way now to go somewhere else. It’s one thing to mess up a drink now or then, but not every time you go. And how can you mess up FILLING a cup? At least this time they didn’t have us pull forward and wait like they usually do in order to get you out of the window so they hit their allotted time frame for service. My favorite is when they make you do it even when no one is behind you. Do better.
  • MK
    Maureen Kranick
    Dec 10, 2025
    1.0
    Raising teenage daughters, I've been to plenty of Dunkin', and I can honestly say Mulberry St is the worst one. Slow and rude. After giving my order to a worker who made it very clear she didn't want to be there, and did not return my friendly greeting, I waited 23 minutes, in an empty restaurant, for a coffee and a bagel..... And the bagel was wrong!! I mean, come on!!
  • ML
    Mads Low
    Nov 11, 2025
    1.0
    Absolutely despicable. Disrespectful, rude. DO NOT GO HERE. Save your money go to another dunkin

Frequently Asked Questions About Dunkin'

What are the operating hours for Dunkin' at 100 Mulberry St, Scranton, PA?

Dunkin' is open daily from 4:00 AM to 8:00 PM.

Does the Dunkin' in Scranton offer delivery and curbside pickup?

Yes, they provide both delivery and curbside pickup services.