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Dunkin'

3.9
(380 reviews)

Business Details

3380 N Main Ave, Scranton, PA
18508, United States
(570) 800-7119
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Scranton, PA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
3380 N Main Ave, Scranton, PA
18508, United States

Hours

Reviews

3.9
380 reviews
5 stars
202
4 stars
69
3 stars
35
2 stars
21
1 star
53

What are people saying?

AI-generated from recent customer reviews

Service Issues

Many customers reported long wait times and poor service, particularly in the drive-thru, with some experiencing rude or indifferent staff.

Order Accuracy

Frequent complaints about incorrect orders and missing items, indicating a lack of attention to detail among staff.

Staff Attitude

Several reviews highlighted negative interactions with staff, describing them as rude or dismissive, which detracted from the overall experience.

Product Quality

Customers noted inconsistent quality of food and drinks, with some items being served cold or not prepared correctly.

Positive Experiences

Despite the issues, some customers praised the friendly staff and good service at certain times, indicating that experiences can vary.
  • AW
    Alan J. Ward
    Feb 16, 2026
    4.0
    La señorita me atendió bien. Y las donnuts que me dio me gustaron👍🏻 😋🍩
  • SA
    Sha Abrams
    Jan 10, 2026
    5.0
    It's very busy here and I prefer to use the drive thru which is very quick. I don't like going inside where it's small and very packed to the point where you can be standing at the counter for awhile before someone actually notices you. I think they prefer for you to actually use the kiosks that they have set up everywhere and not the actual service counter because no one is in a rush to serve you at the counter and I learned that pretty fast and that's why I will always go through the drive thru cause the wait inside can be pretty long..
  • WH
    William Hrinko
    Dec 26, 2025
    5.0
    Service is good. Sometimes kind of crowded as it is a small space.
  • KK
    Kameron Kang
    Dec 24, 2025
    2.0
    I had a disappointing experience at this Dunkin’ Donuts location due to the conduct of a store associate named Jessica. I stood in the store unattended and unassisted for several minutes while waiting for help. During that time, a donut my grandmother wanted was taken and given to the drive-thru window, even after I clearly stated that we had been waiting for it. When I spoke up, Jessica responded curtly, saying that it “goes to the window,” and made no effort to apologize, explain further, or offer an alternative. The interaction felt dismissive and lacking in basic courtesy, especially considering a child was involved. Customer service should involve attentiveness, kindness, and a willingness to resolve issues even small ones. Unfortunately, that was not my experience here. I believe this situation could have been handled much better with a more respectful attitude and proper customer service training. I hope management addresses this so future customers have a more positive experience
  • TJ
    Tony Jangala
    Dec 23, 2025
    1.0
    This location has more people working than the customers yet they miss orders..they never care care about customers....looks like brunch of high schoolers working without a manager.. it's not this location..Dunkin donuts doesn't know how to treat it's customers..I hope one day dunkin file for bankruptcy and be replaced with a better one.

Brand Certified Facts from Dunkin'

Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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