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Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Scranton, PA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
talked Spanish and got a rude manager explaining stuff like we are kinder gardeners
RW
Richlocal worker
Mar 6, 2026
5.0
Showed up here dressed up for an Anime Convention a while ago and the workers were super supportive and friendly of our cosplays. Bless their hearts
AW
Alan J. Ward
Feb 16, 2026
4.0
La señorita me atendió bien. Y las donnuts que me dio me gustaron👍🏻 😋🍩
SA
Sha Abrams
Jan 10, 2026
5.0
It's very busy here and I prefer to use the drive thru which is very quick. I don't like going inside where it's small and very packed to the point where you can be standing at the counter for awhile before someone actually notices you. I think they prefer for you to actually use the kiosks that they have set up everywhere and not the actual service counter because no one is in a rush to serve you at the counter and I learned that pretty fast and that's why I will always go through the drive thru cause the wait inside can be pretty long..
KK
Kameron Kang
Dec 24, 2025
2.0
I had a disappointing experience at this Dunkin’ Donuts location due to the conduct of a store associate named Jessica. I stood in the store unattended and unassisted for several minutes while waiting for help. During that time, a donut my grandmother wanted was taken and given to the drive-thru window, even after I clearly stated that we had been waiting for it.
When I spoke up, Jessica responded curtly, saying that it “goes to the window,” and made no effort to apologize, explain further, or offer an alternative. The interaction felt dismissive and lacking in basic courtesy, especially considering a child was involved.
Customer service should involve attentiveness, kindness, and a willingness to resolve issues even small ones. Unfortunately, that was not my experience here. I believe this situation could have been handled much better with a more respectful attitude and proper customer service training. I hope management addresses this so future customers have a more positive experience
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