Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- Welcomes familiesAvailable
- Kid friendlyAvailable
Location
Hours
Reviews
3.8
358 reviews
5 stars
166
4 stars
77
3 stars
50
2 stars
22
1 star
43
What are people saying?
AI-generated from recent customer reviews
Service Quality
Mixed reviews on service; some customers praised friendly staff while others reported rude behavior and mistakes with orders.
Food Quality
Food quality is inconsistent; some items were enjoyed while others were reported as overcooked or not fresh.
Cleanliness
Concerns about cleanliness in the dining area, with reports of sticky tables and dirty floors.
Pricing
Customers noted that prices are high for ice cream and meals, with some feeling that value for money is lacking.
Management Issues
Several reviews highlighted poor management practices, including closing early and inadequate staff training.
- RCR CrawfordNov 8, 20254.0Very friendly staff, chill items made so well. Dining area was just ok and slightly sticky as to be expected
- GDgullotoni@gmail.com Diamond1Sep 26, 20253.0The service is not great. Always check your bag before leaving, there is usually a mistake.
- GRGlen RandallSep 15, 20254.0Great food and excellent service
- BOBriana O'MalleyAug 15, 20255.0I want to just say thank you so much! I ordered a custom ice cream cake for my husbands birthday because it's his favorite but my daughter has never been able to eat one because she has a peanut allergy. I mentioned that in my ordering notes and they made the cake fresh and cleaned everything before they made it!! You have made my daughters day!! Thank you for taking that extra step! It is truly appreciated..more than you know!!!
- JCJohn CormierAug 7, 20251.0Ordered thru app for delivery. Delivery driver forgot drinks and icecream. Contacted dairy queen thru app. Took weeks for a response. In the meantime I called store who said to call doordash who said to call store who said to call door dash. Eventually dairy queen said call store. Called store numerous tim3s waiting for owner to call me back. 3 months later no refund. Now I got to file a dispute with banks and luckily I have emails saying I would get refunded
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill on weekdays?
Dairy Queen Grill & Chill is open from 10:45 AM to 9:00 PM Monday through Thursday, and until 9:15 PM on Friday.
Is Dairy Queen Grill & Chill open on weekends?
Yes, it is open from 10:45 AM to 9:15 PM on both Saturday and Sunday.
Are there any special holiday hours at this Dairy Queen location?
Yes, on certain holidays like November 26, 2025, it closes early at 7:00 PM; it's closed on November 27, December 24 and 25, 2025; closes at 6:00 PM on December 31, 2025; and has adjusted hours on January 1 and 2, 2026.
What type of food and treats does Dairy Queen Grill & Chill specialize in?
This location specializes in soft-serve ice cream, Blizzard® treats, Grillburger®, chicken strip baskets, shakes, malts, and ice cream cakes.
What services can customers expect at Dairy Queen Grill & Chill?
Customers can enjoy services such as drive-thru, outdoor seating, free WiFi, mobile ordering and rewards, and family-friendly accommodations including high chairs and wheelchair accessibility.
Can I place an order online for pickup at this Dairy Queen?
Yes, you can order online for pickup at https://www.dairyqueen.com/en-us/order/pickup/n/19126/.
Does Dairy Queen Grill & Chill have a mobile app for deals?
Yes, you can download the Dairy Queen app for exclusive deals at https://www.dairyqueen.com/app.
What nearby restaurants can I visit before or after dining at Dairy Queen Grill & Chill?
Nearby restaurants include Subway for sandwiches, Papa John's Pizza for pizza, Nesmith Diner & Catering LLC, Rochester Smokehouse & BBQ for barbecue, Philly Pretzel Factory, 2 Brothers Chicken, and The Fairport bar and restaurant.
Are there any nearby family-friendly or entertainment venues close to Dairy Queen Grill & Chill?
Yes, nearby you can find the Rochester Area Historical Society museum, Premier Dance Company and Paula Scriva Dance Studio for dance, and Rochester Turners offering bowling and bar activities.
What nearby services could be useful for visitors to Dairy Queen Grill & Chill?
Nearby useful services include Huntington Bank for banking, PNC ATM, Signature Drug Testing, Sheetz convenience store and gas station, and nearby automotive and beauty services like Cherry's Auto Sales & Service and Pamela Coratto Beauty Salon.