Dairy Queen Grill & Chill

3.8
358 reviews

About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available
  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill
449 Adams St, Rochester, PA
15074-1910, United States

Hours

Reviews

3.8
358 reviews
5 stars
166
4 stars
77
3 stars
50
2 stars
22
1 star
43

What are people saying?

AI-generated from recent customer reviews

Service Quality

Mixed reviews on service; some customers praised friendly staff while others reported rude behavior and mistakes with orders.

Food Quality

Food quality is inconsistent; some items were enjoyed while others were reported as overcooked or not fresh.

Cleanliness

Concerns about cleanliness in the dining area, with reports of sticky tables and dirty floors.

Pricing

Customers noted that prices are high for ice cream and meals, with some feeling that value for money is lacking.

Management Issues

Several reviews highlighted poor management practices, including closing early and inadequate staff training.
  • RC
    R Crawford
    Nov 8, 2025
    4.0
    Very friendly staff, chill items made so well. Dining area was just ok and slightly sticky as to be expected
  • GD
    gullotoni@gmail.com Diamond1
    Sep 26, 2025
    3.0
    The service is not great. Always check your bag before leaving, there is usually a mistake.
  • GR
    Glen Randall
    Sep 15, 2025
    4.0
    Great food and excellent service
  • BO
    Briana O'Malley
    Aug 15, 2025
    5.0
    I want to just say thank you so much! I ordered a custom ice cream cake for my husbands birthday because it's his favorite but my daughter has never been able to eat one because she has a peanut allergy. I mentioned that in my ordering notes and they made the cake fresh and cleaned everything before they made it!! You have made my daughters day!! Thank you for taking that extra step! It is truly appreciated..more than you know!!!
  • JC
    John Cormier
    Aug 7, 2025
    1.0
    Ordered thru app for delivery. Delivery driver forgot drinks and icecream. Contacted dairy queen thru app. Took weeks for a response. In the meantime I called store who said to call doordash who said to call store who said to call door dash. Eventually dairy queen said call store. Called store numerous tim3s waiting for owner to call me back. 3 months later no refund. Now I got to file a dispute with banks and luckily I have emails saying I would get refunded

Frequently Asked Questions About Dairy Queen Grill & Chill

What are the operating hours of Dairy Queen Grill & Chill on weekdays?

Dairy Queen Grill & Chill is open from 10:45 AM to 9:00 PM Monday through Thursday, and until 9:15 PM on Friday.

Is Dairy Queen Grill & Chill open on weekends?

Yes, it is open from 10:45 AM to 9:15 PM on both Saturday and Sunday.