Wendy's

3.3
1355 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
930 Lancaster Avenue, Reading, PA
19607, United States

Hours

Reviews

3.3
1,355 reviews
5 stars
471
4 stars
235
3 stars
226
2 stars
111
1 star
312

What are people saying?

AI-generated from recent customer reviews

Food Quality

Numerous customers reported receiving cold, stale, or improperly prepared food, including raw chicken and incorrect orders.

Service Issues

Many reviews highlighted poor customer service, including rude staff, long wait times, and frequent order mistakes.

Cleanliness

Several customers noted that the restaurant was dirty, with unclean tables and unsanitary conditions.

Staff Behavior

Feedback indicated unprofessional behavior from staff, including cursing, smoking, and lack of attention to customers.

Management Concerns

Customers expressed concerns about the lack of effective management and oversight, leading to ongoing issues with service and food quality.
  • LL
    Lynn
    Nov 1, 2025
    3.0
    I honestly want to bring this to their attention because I think it is important. The chicken on your salads should be cold or warm when I got the salad the temperature of the chicken was concerning. For the chicken to be slightly warm means that it might have been in the temperature danger zone for a little too long. I did not eat any of the chicken for fear of that. Just make sure that you are leaving your salads in a cool place before you put it in a bag. If it's a doordash order I'd wait until the doordasher is there to pick up the order to take the salad out and put it in a bag. I just don't want to see anyone getting sick over such a simple mistake.
  • LC
    Leoni Choy
    Oct 28, 2025
    1.0
    Food was cold and stale. the workers did not utter a single greeting, only offering one word responses in the most monotone voice imaginable. no manners what so ever. miserable environment and terrible food
  • JH
    John Harris
    Oct 8, 2025
    5.0
    Dave's Double with everything always hits the spot... Best fast food hamburger anywhere!
  • CT
    Claribel Trizarri
    Oct 7, 2025
    2.0
    Don’t expect to order a baked potato, they literally do not restock it. I come to this location every now and then and the story remains the same, just like today “let me check, we don’t have any” exactly.
  • DR
    Dayana Ramirez
    Oct 5, 2025
    1.0
    The services was awful and rude employees

Frequently Asked Questions About Wendy's

Is Lancaster Ave Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.