Wendy's

3.6
1174 reviews

About

Fast Food RestaurantBreakfast Restaurant
At Wendy’s in Reading, PA we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Reading, PA hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
712 Penn Avenue, Reading, PA
19611, United States

Hours

Reviews

3.6
1,174 reviews
5 stars
433
4 stars
286
3 stars
175
2 stars
75
1 star
205

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported rude and inattentive staff, with many experiences highlighting poor customer service and long wait times.

Order Accuracy

A significant number of reviews mentioned incorrect orders being received, with customers frequently receiving the wrong items or missing components.

Food Quality

Several customers expressed dissatisfaction with the food quality, citing cold meals, poorly prepared items, and concerns about freshness.

Cleanliness

While some customers noted cleanliness, many others reported unsanitary conditions, including issues with food contamination.

Management Issues

Multiple reviews pointed to poor management practices, including lack of accountability and inadequate staff training.
  • DA
    Dana Abruscato
    Nov 14, 2025
    1.0
    They really play too damn much. I ordered a Dave's double they gave me a double cheeseburger with bacon on it. I do not eat pork! Disrespectful
  • JC
    Joey castillo
    Oct 31, 2025
    1.0
    I'm not one to go out and eat fast food everyday but when I'm in the mood once in awhile and I would like a number seven breakfast baconator.... How I get served A breakfast sandwich with no bacon. Make that make sense.... Then when you drive up to the window no smile no good morning nothing. It's always something with Wendy's they're always missing something and never fails I definitely need to stay away from fast food. I'm definitely not going back definitely don't trust spit in my food. Very disappointed.
  • VA
    Vladimir Aragon
    Oct 22, 2025
    4.0
    They're fast and friendly
  • WD
    Wilkin Diaz
    Oct 19, 2025
    1.0
    Cold food, extremely rude employees, Terrible service during the night shift it’s just appalling how ALL the Wendy’s restaurants in Berks county are terrible at this point
  • RB
    Robbie Brooks
    Oct 4, 2025
    5.0
    One of the best Wendy's I've been to.. Great!!

Frequently Asked Questions About Wendy's

Is West Penn Ave Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.