Wendy's

3.3
1320 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
3225 N Fifth Street Hwy, Reading, PA
19605, United States

Hours

Reviews

3.3
1,320 reviews
5 stars
438
4 stars
266
3 stars
210
2 stars
107
1 star
299

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported rude and dismissive behavior from staff, including managers, leading to a negative dining experience.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and a lack of attention to detail in fulfilling requests.

Wait Times

Customers frequently complained about excessively long wait times both in the drive-thru and inside the restaurant, often with little to no acknowledgment from staff.

Food Quality

Several reviews mentioned cold, poorly prepared food, with complaints about items being overcooked or not fresh.

Cleanliness

The restaurant was often described as dirty, with unclean tables, floors, and overall unsanitary conditions.
  • JJ
    Jabari
    Nov 4, 2025
    1.0
    Another fast food restaurant that jus doesn't meet the expectations. Horrible and disrespectful services on the night shift. The manager girl that looks like a boy and the young girl that worked the night shift on Sunday November 2nd. Jus disgusting behavior. Laughing in our faces as they take they're time and give us literally food cold to the touch. And give us attitude for calling it out. But no problem getting my refund.
  • CS
    Chipper Starling
    Oct 9, 2025
    1.0
    Manager was rude, staff was rude, gave my door dash order to a random person and refused to remake it.
  • LB
    Lynda Berrios
    Aug 2, 2025
    1.0
    I visited the Fifth Street Highway today (a Saturday ) and was prepared for it to be a bit busy, so I waited patiently in the drive-thru line. However, when I pulled up to the speaker, it took a while before anyone acknowledged me. When the employee finally came on, their tone was noticeably rude and dismissive. I hadn’t even finished giving my order before I decided to just leave. I understand being short-staffed or having a busy shift, but basic courtesy goes a long way.
  • JS
    Jess Schotter
    Jul 13, 2025
    5.0
    ⭐️⭐️⭐️⭐️⭐️ Among chaos, Wendy’s delivered Hot, fresh, and fast, exactly what we needed
  • SR
    sherry Rodriguez
    Jul 8, 2025
    1.0
    The service is trouble.The person was not friendly andI was being ignored at the drive thru.

Frequently Asked Questions About Wendy's

Is 5th Street Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.