McDonald's

3.4
2109 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1001 N 9th Street, Reading, PA
19604, United States

Hours

Reviews

3.4
2,109 reviews
5 stars
797
4 stars
364
3 stars
343
2 stars
171
1 star
434

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff and long wait times.

Food Quality

Many customers reported issues with food quality, including cold, stale, and incorrect orders.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant and bathrooms.

Drive-Thru Experience

Customers frequently complained about long wait times and poor service in the drive-thru.

Mixed Reviews

While some customers enjoyed the food and service, many expressed dissatisfaction, indicating a lack of consistency.
  • AA
    Angel Arroyo
    4 days ago
    1.0
    The worst customer service always a group of kids acting up and the foods discusting never the right order it should be shut down
  • MG
    Mayko Gonzalez
    Nov 9, 2025
    1.0
    Was waiting never got service at 630 am
  • AA
    Alex Acosta
    Nov 6, 2025
    1.0
    The food was cold and fries and they gave me what I didn't order it's been happening to me lately it's the closest one to my house and I called the store and that manager with grey hair glasses gave and attitude didn't let me finish and hung up on me . They are always high on the job doing what ever they want for the most days out of the week I'm sick of I'm actually calling corporate this time
  • SN
    sad niplle
    Nov 4, 2025
    3.0
    when i was 6 the my little pony walking toys were available and they told me everyone but starlight glimmer was out of stock and i was the most upset 6 year old ever. i’m now old enough to remember this and spread hatred towards mcdonald’s.
  • JL
    Jason Laboy
    Oct 18, 2025
    1.0
    Why is the food served so cold when you're the only person in the Drive-Thru is not like you're waiting for it or anything? Maybe this is why the drive-thru now is empty in the evenings. People started catching on. I'm out too!

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 1001 N 9th Street, Reading, PA?

McDonald's at 1001 N 9th Street in Reading, PA is open 24 hours a day, 7 days a week.

Does this McDonald's location offer delivery service?

Yes, this McDonald's offers delivery service 24/7 with options including same-day and no-contact delivery.