McDonald's

3.4
2123 reviews
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Business Details

1001 N 9th Street, Reading, PA
19604, United States
(610) 372-0465
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1001 N 9th Street, Reading, PA
19604, United States

Hours

Reviews

3.4
2,123 reviews
5 stars
802
4 stars
365
3 stars
344
2 stars
171
1 star
441

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported consistent issues with incorrect orders and missing items.

Customer Service

Numerous reviews highlighted poor customer service, including rude staff and lack of attention to customers.

Food Quality

Several customers complained about cold, stale, or improperly prepared food.

Cleanliness

There were multiple mentions of unsanitary conditions in the restaurant, particularly in the bathrooms.

Service Speed

Customers frequently noted long wait times for orders, especially in the drive-thru.
  • NM
    Nolan Martin
    Jan 4, 2026
    1.0
    I placed an online order because it says they are open 24/7 and I go to pick it up and they're closed. And the app or Google maps didn't say anything about them being closed temporarily.
  • JJ
    Jay
    Jan 4, 2026
    1.0
    The service here is horrid, and so is the food quality. These people should not be working kitchen.
  • AC
    Angely Castillo
    Jan 3, 2026
    1.0
    Wait in a line for half an hour My fries were really cold and my drink was halfway
  • BC
    Brook Chilson
    Jan 3, 2026
    1.0
    DO NOT EAT HERE BRUH. We doordashed our food and it came only 15 minutes later. Apon opening the bag of food we had noticed all of the food looked as if it had been sitting out. We ordered a spicy chicken sandwich. But we couldn't even identify if it were really a spicy due to the dark color of the patty. In addition to the patty darkness, we ordered snack wraps that had also seemed to be sitting out for a long time. I had tried my best to forget about this experience but I have been suffering from food poisoning for the last 4 days.
  • RM
    Randy Marte
    Dec 23, 2025
    1.0
    Every time I come to this McDonald’s, there is always an issue with my order, and today was no different. I ordered two McChickens with cheese and ketchup, and somehow both sandwiches came out without the cheese—a simple request that was completely ignored. This isn’t a one-off mistake. It feels like every visit turns into a problem, whether it’s missing items, incorrect modifications, or having to double-check the bag before leaving. Customers shouldn’t have to inspect their food just to make sure basic requests were followed. Mistakes happen, but when it’s consistent, it shows a lack of attention to detail and care for customers. If you’re charging for add-ons, they should actually be on the food. Until this location improves accuracy and accountability, I’ll be avoiding it. Very disappointing experience, yet again.
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Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 1001 N 9th Street, Reading, PA?

McDonald's at 1001 N 9th Street in Reading, PA is open 24 hours a day, 7 days a week.

Does this McDonald's location offer delivery service?

Yes, this McDonald's offers delivery service 24/7 with options including same-day and no-contact delivery.