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Dunkin'

3.9
(609 reviews)

Business Details

645 Penn St, Reading, PA
19601, United States
(484) 334-2509
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Reading, PA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
645 Penn St, Reading, PA
19601, United States

Hours

Reviews

3.9
609 reviews
5 stars
311
4 stars
117
3 stars
54
2 stars
39
1 star
88

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and unprofessional.

Food Quality

Customers frequently complained about stale food, incorrect orders, and unsatisfactory food preparation.

Cleanliness

Several reviews mentioned the store's dirty conditions and unsanitary practices.

Positive Experiences

Despite the negative feedback, some customers praised the friendly service and good quality of certain food items.
  • SM
    Sharon Miller
    Nov 23, 2025
    2.0
    Went on the Saturday morning of the Christmas parade in Reading Pa. The line was out the door and service was very slow. You think they would have staffed up knowing that there would be extra business because of the parade. We finally got to order a dozen donuts for almost $14 only to find that there was hardly any variety to pick from and the ones that were available were very stale. Lots of lost revenue due to lack of staff and poor selection. I'll know better next year!
  • LL
    Lori
    Oct 27, 2025
    1.0
    I went in this morning for breakfast and the woman who got my meal together dropped a hash brown on the counter and put it in the bag. The coushins were ripped and the outside looked like a trash dump. I had to throw the hash browns away. Also a homeless lady was being very loud.
  • JR
    Jeff Reigel
    Oct 24, 2025
    5.0
    I am on a cane with vision problems, the staff was helpful and met all my needs. My food was prepared right and packaged well for my trip home. I ordered the 6$ meal deal with coffee and two dozen donuts. I highly recommend this Dunkin. A+++
  • EV
    Enrique Vargas
    Oct 19, 2025
    2.0
    Asked for a cappuccino and got a cup of coffee filled to the brim.
  • JS
    Jessaica Shields
    Oct 13, 2025
    1.0
    Mainly the atmosphere and the service are the reasons for this one star review. Not a single person in that location looked or acted like they wanted to be there—and thats fine—most people dont want ti be at work, but dont pass the bad attitudes to the customers and ruin their days. The cashier was literally laying her head down on the register while taking our orders. Playing their own music louder than the music in the restaurant—which was not appropriate for a public space.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Reading, PA?

Dunkin' in Reading, PA is open from 5:00 AM to 8:00 PM Monday through Saturday, and from 4:00 AM to 10:00 PM on Sundays.

Does this Dunkin' location offer delivery and pickup services?

Yes, Dunkin' in Reading offers both delivery and curbside pickup services.

Brand Certified Facts from Dunkin'

Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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