Dunkin'

Reviews

• JA

  Jackie Acuapa

  4 days ago
  1.0
  I hate coming to this Dunkin’ Donuts just the fact that they never have anything stopped anytime I try to get a drink. They never have any protein milk or they don’t have any lemonade for the refreshers or they don’t have any bagels like they’re never stocked on anything, I think this is outrageous because like what Dunkin is not prepared.
• PP

  Paul Posey

  5 days ago
  5.0
  I come here on a daily basis to get my Large Iced Coffee, 1 and 1 with mocha. The staff is always very friendly and make me feel valued as a customer. I once got a coffee, dropped it on the way home, returned later and explained I dropped it and was given another coffee free. Happy Me! I sat in the lobby reading a book and drinking coffee over the holiday weekend and was content with the atmosphere. I will be returning.
• TJ

  Traci Johnson

  Mar 15, 2026
  5.0
  Love the people that work there. Always so nice and the best coffee around!
• BR

  Brianna Rodriguez

  Mar 6, 2026
  1.0
  Sharing on both accounts because my experience was so horrendous with Marielis and it seems other people have a similar experience at this location! I entered the Dunkin’ Donuts on 3/5 at around 4:00 PM to place a preorder for donuts for my class the next day. When I walked in, there were already three other people standing in the lobby waiting, and none of us were greeted or acknowledged by anyone working. I could see that the staff were attending to the drive-thru, so at first I tried to be patient and assumed someone would acknowledge us shortly. After about 10 minutes of waiting, no one in the lobby had been acknowledged at all .. not even a quick “we’ll be right with you.” A couple more minutes passed and the man behind me in line finally gave up and said he was going to get coffee at the McDonald’s down the block because this was ridiculous. The cashier working, Marielis, heard him say this and didn’t react at all. I stepped closer to the register hoping someone would finally ask if I needed help or at least acknowledge that people were waiting. When that didn’t happen, I politely asked Marielis if I could get some help placing an order. She barely looked at me and mumbled, “you need to wait.” I told her that I had already been standing in the lobby for almost 15 minutes. She responded by telling me to “look at the drive-thru camera,” which only showed two cars. I explained that I understood they were helping the drive-thru but there will always be someone coming through and I only needed to place a quick order. I asked how long it might take. Instead of answering me, she literally turned her back and ignored me. I asked again, “Excuse me, how long will it take?” She mumbled something I couldn’t understand, and when I asked again she said “I don’t know” and continued helping the one car in the drive-thru instead of anyone who had been waiting inside for over 15 minutes. While waiting, I also noticed that she was not only being rude to the people in the lobby but also to the customers in the drive-thru. Over the microphone she didn’t greet anyone ...it was just “go ahead.” mumbled of course When customers reached the window she simply stuck her hand out for payment without saying a single word. Orders that were ready for customers inside were placed on the counter without calling names or even saying that the order was ready. After another few minutes she finally brought me over to the mobile order area and said she could take my order, again with no apology and barely above a mumble. When I told her I needed to place a small catering order for the next day, she said “I don’t have paper.” At that point another employee arrived for their shift and immediately began helping me. This employee was in a much better mood and my small catering order took less than two minutes to place, pay for, and schedule. I work with teenagers all day and I completely understand that people are not going to be 100% upbeat every moment of the day. However, refusing to acknowledge customers, turning your back on someone who asks a simple question, and barely speaking or mumbling when responding is unacceptable in any customer service role. Watching Marielis simply stick her hand out at the drive-thru window without saying a single word during the entire interaction was honestly rude and uncomfortable. I tried to be patient, which is why the other people in the lobby and I didn’t say anything for the first 10 minutes. At this point I honestly wish I had recorded the interaction because it was that unprofessional. Interestingly, when I returned the next morning to pick up my order, the staff working were extremely kind and professional. They greeted me, said good morning, handed me my order, and wished me a great day. It was a complete 180 from the experience the day before.
• BR

  Brianna Rodriguez

  Mar 6, 2026
  1.0
  I entered the Dunkin’ Donuts on 3/5 at around 4:00 PM to place a preorder for donuts for my class the next day. When I walked in, there were already three other people standing in the lobby waiting, and none of us were greeted or acknowledged by anyone working. I could see that the staff were attending to the drive-thru, so at first I tried to be patient and assumed someone would acknowledge us shortly. After about 10 minutes of waiting, no one in the lobby had been acknowledged at all .. not even a quick “we’ll be right with you.” A couple more minutes passed and the man behind me in line finally gave up and said he was going to get coffee at the McDonald’s down the block because this was ridiculous. The cashier working, Marielis, heard him say this and didn’t react at all. I stepped closer to the register hoping someone would finally ask if I needed help or at least acknowledge that people were waiting. When that didn’t happen, I politely asked Marielis if I could get some help placing an order. She barely looked at me and mumbled, “you need to wait.” I told her that I had already been standing in the lobby for almost 15 minutes. She responded by telling me to “look at the drive-thru camera,” which only showed two cars. I explained that I understood they were helping the drive-thru but there will always be someone coming through and I only needed to place a quick order. I asked how long it might take. Instead of answering me, she literally turned her back and ignored me. I asked again, “Excuse me, how long will it take?” She mumbled something I couldn’t understand, and when I asked again she said “I don’t know” and continued helping the one car in the drive-thru instead of anyone who had been waiting inside for over 15 minutes. While waiting, I also noticed that she was not only being rude to the people in the lobby but also to the customers in the drive-thru. Over the microphone she didn’t greet anyone ...it was just “go ahead.” mumbled of course When customers reached the window she simply stuck her hand out for payment without saying a single word. Orders that were ready for customers inside were placed on the counter without calling names or even saying that the order was ready. After another few minutes she finally brought me over to the mobile order area and said she could take my order, again with no apology and barely above a mumble. When I told her I needed to place a small catering order for the next day, she said “I don’t have paper.” At that point another employee arrived for their shift and immediately began helping me. This employee was in a much better mood and my small catering order took less than two minutes to place, pay for, and schedule. I work with teenagers all day and I completely understand that people are not going to be 100% upbeat every moment of the day. However, refusing to acknowledge customers, turning your back on someone who asks a simple question, and barely speaking or mumbling when responding is unacceptable in any customer service role. Watching Marielis simply stick her hand out at the drive-thru window without saying a single word during the entire interaction was honestly rude and uncomfortable. I tried to be patient, which is why the other people in the lobby and I didn’t say anything for the first 10 minutes. At this point I honestly wish I had recorded the interaction because it was that unprofessional. Interestingly, when I returned the next morning to pick up my order, the staff working were extremely kind and professional. They greeted me, said good morning, handed me my order, and wished me a great day. It was a complete 180 from the experience the day before.