Chipotle Mexican Grill

2.7
338 reviews
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About

Mexican Restaurant
Chipotle Rte 309 Quakertown is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
79 N West End Blvd, Quakertown, PA
18951, United States

Hours

Reviews

2.7
338 reviews
5 stars
110
4 stars
24
3 stars
12
2 stars
24
1 star
168

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff and lack of accountability for mistakes.

Food Quality

Customers frequently complained about small portion sizes, incorrect orders, and food that was either stale or poorly prepared.

Cleanliness

The restaurant was often reported as dirty, with overflowing trash and unclean tables, contributing to a negative dining experience.

Inconsistent Experience

Many customers noted that their experiences varied greatly, with some praising the food and service while others reported significant issues.
  • JJ
    Jomo
    2 days ago
    1.0
    Chipotle the chip off of my counter therefore the chipotle manager is chip of the chips.
  • LL
    Leila
    Jan 4, 2026
    1.0
    I was already having a bad day and then this worker boy with tattoos on his hands just grabs the Chipotle bag and throws it on the counter towards me to grab. He didn't say thank you or have a good day just nothing. Before that he was just yelling at me from a far asking if I want chips or a drink when I was already near another worker and wasn't aware he was talking to me. Horrible customer service. If ima spend that much money on food their employees should have better customers service.
  • DP
    Dylan Papiernik
    Dec 23, 2025
    1.0
    Just got back from picking up my order and my wife took off the lid to her bowl and literally MAYBE half the bowl was full. Mind you, this is a place that a burrito bowl is easily $15... What a joke.
  • SS
    Scott Salamon
    Dec 17, 2025
    1.0
    By far the worst Chipotle I have ever been too. Food is prepared horribly, ther small amount of meats they give you are huge chunks that you need to cut up and it’s obvious the employees could not care less about the work they are doing
  • RR
    Raj
    Dec 13, 2025
    1.0
    Complaint Regarding Overcharge for Guacamole On my visit to the Chipotle in Quakertown, PA today (December 13, 2025), I was incorrectly charged for guacamole when ordering a Veggie Bowl. Chipotle's policy clearly states that guacamole is included at no extra charge with vegetarian entrees. I requested the guacamole on the side, and upon checkout, the cashier applied the full charge. When I questioned this, the staff member informed me that the store "always charges if it's on side, doesn't matter if its a veggie bowl," which directly contradicts company policy. This reflects a clear error in charging policy and requires correction, including a refund for the extra charge. Furthermore, when I asked to speak with a manager to resolve this policy violation and obtain a refund, the front lady refused, stating the manager was "too busy to speak with anyone." This lack of accountability and refusal to address a customer complaint about an incorrect charge is unacceptable customer service. I request immediate action to refund the incorrect guacamole charge and ensure the Quakertown staff is properly trained on the policy that guacamole is included free of charge with all Veggie Entrees, even when requested on the side. Please contact me.

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill in Quakertown serve?

Chipotle offers a fast-casual menu featuring customizable burritos, bowls, quesadillas, tacos, and salads made from responsibly sourced, wholesome ingredients.

What are Chipotle Mexican Grill's opening hours in Quakertown?

Chipotle is open daily from 10:45 AM to 10:00 PM.