Tropical Smoothie Cafe

Reviews

• CF

  Carbon Fiber

  Nov 17, 2025
  5.0
  I absolutely loved going to Tropical smoothie Cafe but it was always so far so I wouldn't go very often but since they opened the new one by costco I go all the time now, and the customer service is always amazing. I really get along with Alex, he's a great guy and is very funny love having conversations with the guy.
• CB

  Carlos Beltran

  Nov 17, 2025
  5.0
  I came in and ordered a kiwi quencher and a chipotle chicken club. The New Place is absolutely beautiful, I've been there twice already once in the morning before work and once in the afternoon. The people that stuck out to me are the two servers Alex, and Elizabeth. there customer service was great and they were very polite and patient when I was indecisive on what to get. I'm glad that they hired such respectful people. I Definitely recommend that if you haven't tried Tropical Smoothie Cafe before to give it a try. Also, Alex recommended putting tropical harmony in your drinks because of how amazing it tastes and he was absolute correct. I do wish the prices were a little cheaper.
• NW

  Nicole Winter

  Nov 14, 2025
  1.0
  This was one of the worst experience I have had at a fast food pla e in a long time. Walked no one said a word, I had to say excuse me to get someone to look up. I never saw the one man changes his gloves after handing money. The girl in the back had he hair down very long not in a hat or hair net no gloves on touching food. They all look so miserable. I ordered my food and several people came in after me and ordered and received their fodd prior to me and i only ordered a flat bread sandwhich others ordered drinks and multiple sandwhichs and got theirs first. Got back to my office and opened the sandwhich the flatbread is hard not edible at all. Would not recommend this new location by Costco in Sanatoga PA.
• PA

  Pavan Anne

  Nov 3, 2025
  1.0
  This Location Must Treat Customers with Respect I ordered a simple Pomegranate Plunge smoothie online today at 7:00 PM and honestly, I’m very disappointed with how everything went. It took way too long for them to make just one smoothie, and even after it was ready, it sat off to the side for several minutes instead of being placed in the online pickup spot. I had to go up to an employee myself, show my order, and only then did they hand it to me and apologize. When I got home and took a sip, it was basically just crushed ice with no flavor at all. It didn’t even taste like a smoothie. I called the store to report it, and they told me to come back for a replacement. I drove back around 7:45 PM, explained everything to a lady at the counter, and returned the first drink. The manager agreed it was way too icy and gave me a new one, which I appreciated. But what really upset me was what happened as I was leaving — two female employees were laughing loudly and acting like the situation was some kind of joke. It felt very disrespectful and unprofessional. No customer deserves to be treated like that, especially after being patient and polite. The owner seriously needs to address this behavior. I’ve noticed other reviews mentioning the same issue with employees laughing at customers, and now I completely understand why. This location needs better customer service and a reminder that customers deserve respect, not mockery.
• PC

  Priya Chowdary

  Nov 3, 2025
  1.0
  Wish I had an option to give O stars!!! The worst experience ordering at tropical smoothie for the first time ever; We placed a mobile order, and when my husband arrived to pick it up, the staff hadn’t started preparing it. He waited patiently, and once the smoothie was made, it was oddly set aside instead of being handed to him. Only after someone asked if he had ordered did they give it to him with a quick apology. When we got home, we realized it wasn’t the Pomegranate Plunge we ordered. It tasted more like a slushie with barely any flavor. My husband called the store, and someone offered to remake it, which we appreciated. We returned around 7:45 pm with the original drink and explained the situation to a staff member (fair girl) who was cleaning and explained her the situation, then there came a short - hair fully braided girl she started shouting the boy name and then he arrived and gave us the order. Agreeing the first order was fully ice. Then, when we were about to leave the girls began laughing loudly….🤷🏻‍♀️ Given the situation, this felt disgusting, disrespectful and unprofessional. We understand mistakes happen, but consistent service and courtesy go a long way—especially when trying to resolve an issue.

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