McDonald's

3.4
1369 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
189 Shoemaker Rd, Pottstown, PA
19464, United States

Hours

Reviews

3.4
1,369 reviews
5 stars
449
4 stars
290
3 stars
242
2 stars
126
1 star
262

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported slow service, particularly in the drive-thru, with some waiting over 20 minutes for their orders.

Order Accuracy

Many reviews highlighted issues with order accuracy, including missing items and incorrect orders being given.

Food Quality

While some customers praised the freshness of the food, others complained about cold or poorly prepared items.

Customer Service

Feedback on staff behavior was mixed; some employees were noted as friendly and helpful, while others were described as rude or inattentive.

Cleanliness

Several reviews pointed out cleanliness issues, particularly in the dining area and kitchen.
  • MM
    Mike
    1 day ago
    1.0
    This location is the dirtiest one I have ever been to. Trash is overflowing, tables dirty, floor dirty, and bathrooms are gross. Im very surprise that this place passes health inspection. You would think they have a designated person to clean up the trash around this place. The manager could care less. Go to a different location, this place is gross!!!
  • OV
    Old Tree Vintage
    4 days ago
    1.0
    Weighted 67 minutes at the window to receive my food two of them standing around talking then they got it wrong and the drinks weren't even filled to the top no ice very disappointing
  • JJ
    J
    6 days ago
    5.0
    Lunch time out shopping
  • SD
    Sean Deiley
    Oct 23, 2025
    1.0
    Someone here redeemed my monopoly codes before I was handed my meal. Unprofessional, and uncool.
  • EL
    Elena Lennon
    Oct 13, 2025
    1.0
    employees don’t listen in the drive thru nor do they know their own menu. a double cheeseburger meal got me their version of wendy’s biggie bag. which includes a mcdouble. not even a double cheeseburger. my fault for not double checking the bag, but jesus christ, “$6 mcdouble meal deal” was no where near the verbal request i gave the drive thru employee.

Frequently Asked Questions About McDonald's

What are the regular operating hours of this McDonald's location?

This McDonald's is open daily from 5:30 AM to 11:00 PM.

What are the drive-through hours for this McDonald's?

The drive-through is open from 5:30 AM to midnight Sunday through Thursday and Sundays, and until 1:00 AM on Fridays and Saturdays.