Business Details
About
Mexican Restaurant
Chipotle Pottstown PA is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Hours
Reviews
3.0
270 reviews
5 stars
109
4 stars
21
3 stars
16
2 stars
21
1 star
103
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally appreciate the freshness and taste of the food, though there are complaints about inconsistent portion sizes and occasional stale items.
Service Issues
Many reviews highlight poor service, including incorrect orders, rude staff, and long wait times, particularly during busy hours.
Cleanliness
While some customers note that the location is clean, others report unsanitary conditions and a lack of organization in the dining area.
Order Accuracy
A significant number of customers express frustration over incorrect orders and missing items, especially with mobile orders.
Staff Friendliness
Some employees receive praise for their friendliness and helpfulness, while others are criticized for their attitude and lack of customer service.
- EPErika PetersonNov 15, 20255.0I'm new at doordashing and one of the workers there today really took the time and helped me out so much. I'm so appreciative of that! I haven't had their food yet, but I'm definitely going to try it especially from this particular location. Thank you guys so much and keep doing what you do!
- NNNataliaNov 12, 20255.0the portions are big and the food is super flavorful - but note that even if you say pick up in store, they will only have it to pick up in the drive through
- MWMickey WiestlingNov 9, 20251.0I should have trusted the reviews. After having so many issues and complaints with this location I decided to give them another chance after taking a year off. Big mistake. I've learned to order light rice. We got two bowls of rice with a little meat, huge chunks in the guacamole and hard tomatoes. Another waste of $30. Next time I want Mexican food I'll get better and more food at an authentic Mexican restaurant right down the street or from Taco Bell. Don't waste your money at this location.
- SSsaneiOct 13, 20255.0I love this chipotle location. The food is always great as well with the portions! They are always clean and the food is super fresh. All the employees are super nice especially the general manger!
- JHJob HillSep 12, 20254.0Definitely like this location a little more than the Royersford & Plymouth Meeting locations. All three stores are clean and organized. This location just offers a little more when it comes to portions. At first when this place opened they had their hiccups (ex. there was a chunk of meat in my sofritas once), but they’ve really cleaned it up since. This place definitely has turnover issues. I only see one employee occasionally that’s been there since they opened which was less than 2 years ago. Still the employees are quick to attend if they’re not busy. If you don’t like the portions just ask for more. Oh and never use the Chipotlane at ANY of the locations. All locations skimp mobile orders. Don’t order DoorDash, UberEats, Grubhub, or Postmates. Not just this one. Go in like I always do & you won’t be disappointed.
Frequently Asked Questions About Chipotle Mexican Grill
What type of cuisine does Chipotle Mexican Grill in Pottstown PA serve?
Chipotle Mexican Grill in Pottstown PA serves Mexican cuisine with customizable menu items including burritos, bowls, quesadillas, tacos, and salads.
Where is Chipotle Mexican Grill located in Pottstown PA?
It is located at 200 Shoemaker Rd, Montgomery, Pottstown, PA 19464, USA.
What are the opening hours for Chipotle Mexican Grill in Pottstown?
Chipotle Pottstown is open daily from 10:45 AM to 10:00 PM.
Does Chipotle Pottstown offer online ordering?
Yes, customers can order online via the website https://order.chipotle.com/ or through the Chipotle app.
How can I contact Chipotle Mexican Grill in Pottstown PA?
You can contact the restaurant by phone at +1 484-363-5660 or via email at PA.4327.Pottstown@chipotle.com.
What are Chipotle's food sourcing principles at the Pottstown location?
Chipotle follows "Food with Integrity" principles, using responsibly sourced, wholesome ingredients without artificial colors, flavors, or preservatives, focusing on humane and sustainable farming practices.
Are there any hotels near Chipotle Mexican Grill in Pottstown?
Yes, nearby hotels include Comfort Inn & Suites Philadelphia Premium Outlets Area, Comfort Inn & Suites Pottstown - Limerick, and Fairfield Inn & Suites by Marriott Pottstown Limerick, which can be convenient options for visitors dining at Chipotle.
What dining options are available near Chipotle in Pottstown?
Nearby dining includes Friendly’s for ice cream and burgers, Red Lobster for seafood, Panera Bread for cafe and sandwiches, Sakura Asian Cuisine offering Asian dishes, Wendy's and Arby's for fast food, and Papa John’s Pizza for pizza lovers.
Are there any shopping centers or stores close to Chipotle in Pottstown?
Yes, Pottstown Shopping Center, Spirit Halloween Store, CosmoProf, Aaron's electronics, and Mattress Firm furniture are nearby for convenient shopping before or after your meal.
Can customers find healthcare or financial services near Chipotle in Pottstown?
Yes, nearby healthcare facilities include CarePlex and Pottstown Memorial Medical Center Work Recovery Program. Financial services are available at KeyBank and OneMain Financial close by.