Chipotle Mexican Grill

Reviews

• JM

  James Malm

  3 days ago
  1.0
  The workers were very slow and overly loud. I was waiting 30 minutes for an order that I placed to find out they didn’t even start it. It also smelled pretty bad in there. It’s safe to say I won’t be coming again.
• JP

  jennifer pugliese

  Dec 29, 2025
  5.0
  Best Chipotle I have been to in a while. Their portion sizes are very good. The staff is also very pleasant. The manager was helping out his employees. You can tell the employees respected him as well.
• BD

  Brandon Daub

  Dec 29, 2025
  4.0
  Getting pricier and pricier. The amount of meat you get in your bowl is nothing compared to what it used to be. For some reason the Pottstown store does not taste the same as the Royersford location.
• AT

  Alyssa Tajanlangit

  Dec 21, 2025
  2.0
  We have been frequently visiting this location since it opened, and I am generally a loyal fan of Chipotle. Unfortunately, this particular location has become increasingly frustrating. To start, the level of customer service at the counter needs significant improvement. I understand that customer service can be challenging and that not everyone is naturally suited for it. I try to be patient and understanding. However, when the same issues occur repeatedly, it becomes clear that there is a larger problem. Eye-rolling in response to reasonable, personalized requests, visible annoyance when serving customers, and mumbling instead of communicating clearly in a loud, busy environment are all unacceptable. Basic manners and professionalism should be expected. If those standards are difficult for certain employees to meet, it may be worth reconsidering who is placed on the service line. I have over a decade of customer service experience, and attitude truly makes or breaks the experience. Additionally, there is no excuse for a location to be out of all primary proteins on a Sunday evening at 6:00 PM. With a line extending to the door and after waiting roughly 20 minutes, we were told there was no barbacoa, carne asada, chicken, or steak available .. and that it would be another 20 minutes before any meat would be ready. This resulted in an entire line of understandably frustrated customers leaving. This is a failure in both preparation and communication. This lack of communication appears to be a recurring issue. Whenever there is a limited-time menu item, we are never able to try it because the location has “run out.” Having worked in the restaurant industry myself, this is a preventable problem. When supplies are running low, staff should communicate proactively rather than waiting until everything is gone. I personally observed this lack of coordination during our visit. Lastly, I witnessed behavior that was deeply concerning from a food safety standpoint. The individual working the grill appeared impaired and repeatedly touched his dirty pants, shirt, and hair (without a hair net) while wearing gloves, then proceeded to handle food without changing them. This was both alarming and unsanitary. We had planned to wait for our food, but after my husband pointed this out, we decided to leave. Overall, I am very disappointed in the operations and management of this location. It would be beneficial to have a manager more actively present to evaluate workflow, reinforce food safety standards, and coach employees on providing a better customer experience. After reading other reviews, it’s clear that my experience is not isolated. While not every visit has been negative and not every employee displays these behaviors, the issues occur far too often. I genuinely hope this feedback is taken seriously and used to improve the experience for future customers.
• SU

  Steven Universe

  Dec 7, 2025
  1.0
  I was just at Chipotle in Pottstown and they had a sign hanging that said (WHAT'S THE DEAL? CARDS ONLY ) So I asked the cashier if they're taking cash and I guess I misunderstood her but when I went to pay with cash she said Rudely ( I TOLD YOU WERE NOT TAKING CASH ) This cashier was so upset she was shaking and boy if LOOKS COULD KILL, I WOULD HAVE BEEN A GONNER, so they made me wait until a cash drawer was put out by the manager ! Now I'm dealing with the Rude Manager and meanwhile the cashier is by the drive thru and cursing so I ask for the cashier's name and the Manager wouldn't give it to me and I asked her for her name and she wouldn't give it to me so I payed and when I asked her for a bag with handles (because I'm walking ) she said those bags are for quesadillas , so I left STUNNED AT WHAT HAD HAPPENED!!! I EAT THERE 2 OR 3 TIMES A WEEK BUT NOW , I WILL NEVER GO BACK TO CHIPOTLE AGAIN !!!!!

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