Arby's

4.1
1310 reviews
Get DirectionsCallWebsite

Business Details

223 Shoemaker Rd, Pottstown, PA
19464, United States
(610) 705-5878
http://www.arbys.com/locations/us/pa/pottstown/223-shoemaker-rd/store-6897
GoogleFacebookInstagramTwitterLinkedInTikTok

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
223 Shoemaker Rd, Pottstown, PA
19464, United States

Hours

Reviews

4.1
1,310 reviews
5 stars
660
4 stars
364
3 stars
155
2 stars
55
1 star
76

What are people saying?

AI-generated from recent customer reviews

Service Issues

Multiple customers reported poor service, including staff being rude, ignoring customers, and incorrect orders.

Food Quality

Several reviews mentioned issues with food quality, including cold items, incorrect orders, and unsatisfactory taste.

Staff Friendliness

Despite some negative experiences, many customers praised specific staff members for their friendliness and excellent service.

Cleanliness

Customers frequently noted cleanliness issues, with dirty tables and unsanitary conditions being a common complaint.

Management Response

Some positive feedback highlighted effective management, particularly in handling customer complaints and providing good service.
  • FM
    Felix Morales
    Dec 31, 2025
    5.0
    Bueno
  • LP
    Lori Pistoia
    Dec 7, 2025
    4.0
    I stopped in yesterday before going to work for a quick bite. Two girls noticed me..said nothing. I stood there for five minutes with nobody else in line waiting for my order to be taken. Finally another lady if I needed anything and I told her I had been standing there for five minutes and nobody had waited on me yet. Seemed like they would rather be talking and dealing with the drive thru. The GM came out, took my order, then gave me a free lunch..which was very nice. I was more than ready to pay but two thumbs up to this GM for the respect he showed me. I would have given a five star, but when you blatantly get ignored? Hope the two girls learned their lesson in customer service. I work retail and I wasn’t abt to be a Karen. Thank you GM..
  • CB
    Christina Bradford
    Dec 3, 2025
    1.0
    Kept getting order wrong
  • ED
    Eric D
    Nov 8, 2025
    1.0
    Every table was dirty when I came in with my daughter. The team was grumpy. I had to throw out my sandwich because it was cooked rare. The Mac and cheese was hot on top and cold in the middle. The French fries were old and poorly seasoned.
  • KL
    Kat Levering
    Oct 21, 2025
    5.0
    Good place to sit n have your lunch
Read more reviews on Google