Wendy's

3.5
906 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
60 Town Square Way, Pittsburgh, PA
15227, United States

Hours

Reviews

3.5
906 reviews
5 stars
356
4 stars
170
3 stars
115
2 stars
74
1 star
191

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times in the drive-thru, with some waiting over 20 minutes for their orders.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and food not being prepared as requested.

Food Quality

The quality of food was inconsistent, with complaints about cold, old, or improperly cooked items, while some customers praised fresh and tasty meals.

Staff Attitude

Customer service experiences varied widely, with some praising friendly staff while others reported rudeness and unprofessional behavior.

Cleanliness

Several reviews mentioned cleanliness issues in the dining area and concerns about food safety, including reports of finding hair or bugs in food.
  • PA
    Polly Anna
    Nov 13, 2025
    1.0
    You know, I really wanted to give this Wendy's the benefit of the doubt. BUT LITERALLY every single time I come here it's a problem. They can't get the order correct. I don't know how you stay in business. I won't be spending my money here anymore, because if I have to drive BACK to the store to get the correct food, the rest of my food is cold. My advice would be to check your order THOROUGHLY EVERY TIME. I was a fairly regular customer too. It's a shame. I got burned one too many times, and they were completely unapologetic about it as well. Do better. People are spending their hard earned money on trash food already, at least give us what we ordered.
  • TT
    Thecupcakecrew
    Sep 7, 2025
    2.0
    Was in line behind 5 cars. 3 cars got out of line because it was going so slow. Takes at least 5-10 minutes to even acknowledge one single car is there. No one in the lobby so like what are they doing in there?
  • TP
    Talaine Peterson
    Aug 26, 2025
    2.0
    The food was awful. The potato wedges dry and hard, egg was rubbery and slightly hard. The French toast was burnt(I did refuse & had money returned for the French toast). The biscuit was good, as well as the lemonade. The server was polite, patient, and friendly. One server remained on their cell phone near the fryer almost the entire time. When they were done they laid the phone down near the fryer.
  • HH
    HairBySamDiane
    Aug 7, 2025
    5.0
    I was over this way a few weeks ago, and I can’t forget to send a special thank you to Devin. I got to Wendy’s at different locations, and tonight choose to go here. So happy I did. I’m sure he was probably the only one working with another when I arrived, a hour before close and had a decent order. He was so kind, so understanding and even made all fresh food and had correct amount of nuggets in my order. He needs to be a manager, team leader for all the Wendy’s. His service went above and beyond. I really am grateful for this employee. 10 out of 5 because of this guy.
  • JW
    Joseph Wentzel
    Jul 28, 2025
    5.0
    The place is hidden back off the road, but the crew stays friendly and on the ball!! Give these folks some business!!!!

Frequently Asked Questions About Wendy's

Is Brentwood Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.