Business Details
About
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.0
1,961 reviews
5 stars
507
4 stars
332
3 stars
340
2 stars
194
1 star
588
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.
Cleanliness
Customers expressed concerns about unsanitary conditions, including staff not wearing gloves and dirty kiosks.
Order Accuracy
Many customers reported issues with incorrect orders and confusion regarding menu items.
Food Quality
While some customers enjoyed their meals, others noted inconsistency in food quality, with complaints about cold or poorly prepared items.
- CKConan Kastronis1 day ago2.0We ordered 4 meals. They said they close in 20 minutes, however they actually close in an hour. This is why they couldn’t provide me with my frosty :( they overflowed my drink and just left it for me to spill on myself. When handing me the food (separate meals), they stacked them in the bag so heavily that they ripped the bag on the hand off and shut the window.
- JJJerome Miller Jr2 days ago5.0Honestly, the food here is amazing and the staff have great customer service.
- VTVioleta Tóxica3 days ago1.0Mal servicio, fui de noche y me respondió una señora enojada. Me fui .
- TZTanner ZazadoDec 18, 20251.0it should never take 30 mins to place an order in the middle of the day when the restaurant was not busy
- KKKevin KurtzDec 16, 20252.0I trust Wendy’s breakfast pretty well, but this visit reminded me why I always do mobile orders, even if muffin sandwiches aren’t available on the app for some inexplicable reason. The order was pretty simple: #1 small meal + 2/$3 deal comprising a sausage muffin sandwich and a small seasoned potatoes. The lady behind the counter very slowly rung it up, and after not repeating any part of the order back to me, said it’d be a little over $10 after my $2 off a breakfast combo deal. I received my receipt, and it turned out she somehow misinterpreted my order as having 2 muffins in the 2/$3 deal plus a side of small potatoes, charged separately at full price. I pointed out the error to the cashier, and she basically tried gaslighting me into thinking I ordered a 2/$3 deal comprised of 2 muffins, not one muffin and one small potatoes. I told her I only wanted one muffin, not two, so she went over to the drive through window and – after about a minute – refunded me $2 of my order. There was just one more problem: while they refunded me the difference, they then set out my order incorrectly anyway, putting out the #1 small meal and a sausage muffin – but omitting the additional small potatoes for some reason! I wanted to bring up the mistake, but not wanting to be a Karen, I said “to heck with it” and begrudgingly accepted what I was given. The food being decent and the restaurant being fairly clean are probably the only reasons I have for giving a 2 instead of a 1.
Frequently Asked Questions About Wendy's
Is Butler Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the operating hours for the Drive-Thru at Wendy's on Butler Street?
The Drive-Thru is open Monday through Thursday from 6:30 AM to midnight, Friday from 6:30 AM to 1:00 AM, Saturday from 7:00 AM to 1:00 AM, and Sunday from 7:00 AM to midnight.
Does the Wendy's at 4001 Butler Street serve breakfast, lunch, and dinner?
Yes, this location serves breakfast, lunch, and dinner.
Can I order Wendy's food for delivery or takeout at this location?
Yes, this Wendy's offers takeout, delivery, dine-in, and a Drive-Thru service. Delivery availability can be confirmed via the Wendy's app or order.wendys.com.
What payment options are accepted at Wendy's on Butler Street?
They accept American Express, Cash, Discover, Mastercard, and Visa payments.
How can I provide feedback or contact the Wendy's location on Butler Street?
You can contact Customer Care through Live Chat or at 888-624-8140, fill out their Customer Satisfaction Survey with your receipt info, or call the location directly at (412) 683-2959.
Is Wendy's hiring staff at this Butler Street location in Pittsburgh, PA?
To check for available jobs, visit the Wendy's Careers page and search for Pittsburgh, PA. If no positions are currently available, it's recommended to check back frequently.
What nearby places can I visit around Wendy's on Butler Street?
Nearby you can visit Mint Foot Massage for relaxation, Subway for another dining option, and the Washington Polytechnic Academy if you are interested in local schools.
Are there entertainment or nightlife venues near this Wendy's location?
Yes, Belvedere's Ultra Dive, a dance club and bar, and Thunderbird Cafe and Music Hall, a music venue and bar, are nearby for nightlife and entertainment options.
Where can I stay if I am visiting Wendy's on Butler Street?
TRYP by Wyndham Pittsburgh Lawrenceville hotel is nearby and offers accommodations if you're visiting the area.
Can I use the Wendy's app to order food from the Butler Street location?
Yes, you can order through the Wendy's mobile app available on the App Store, or via order.wendys.com using the quick link.