Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.0
1,952 reviews
5 stars
505
4 stars
333
3 stars
339
2 stars
193
1 star
582
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and unprofessional staff, with many customers expressing frustration over poor service and lack of basic courtesy.
Order Accuracy
Several customers reported issues with incorrect orders, missing items, and confusion regarding mobile and kiosk orders.
Cleanliness
Feedback indicated concerns about cleanliness, with reports of unsanitary conditions and lack of proper food handling practices.
Wait Times
Many customers experienced long wait times in both the drive-thru and inside the restaurant, often leading to frustration.
Food Quality
While some customers enjoyed their meals, others reported cold or poorly prepared food, indicating inconsistency in food quality.
- DCD CNov 6, 20251.0I order my food and 6:41pm tonight and I was waiting for hour for my food to get delivered but it never happened at all so I call the delivery and they cancelled my order for me because this is ridiculous how this restaurant is doing this to people, it not right at all I will never order her again
- JHJosh HeupelOct 27, 20252.0Leaving this review for my dear wife. Appalled at the fact they redacted the renowned sweet and sour sauce on the menu, for what… Wednesday Adam’s purple potion? Cmon Wendy I thought you were better than this. Sorry don’t know how to leave a review on Wendy’s corporate page (I’m 73 and have trouble using the worldwide web, LOL).
- TRTurtledove “God” RowanOct 15, 20254.0I stopped by for lunch in PGH Pa and it's was a bit busy today Plus I needed to get too UPMC to visit with my mother so I had little time to assess the eating environment around me. The Pop machine worked fine and the bathroom's was clean as well. The Fall decorations added a festive environment to the Wendy's. The chicken nuggets were still warm from being out of the oven.
- YLyassine lotaveraOct 12, 20251.0I was sent to pick up food to my customer and they give me 4 different reasons. On the drive thru phone. One says they are out of stock, the other says they are close. I didnt believe that i want to the window and they were 2 ladies. One say they dont have them on the system the other says we dont make food after 11. I called my company support i let them what happened and the other day i got reports as picking up food but not conforming as picked up. This happens at. October,12,2025 at 12:20 am early morning.
- WSWyatt SheerOct 2, 20255.0Char is amazing! She always is the best!
Frequently Asked Questions About Wendy's
Is Butler Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Pittsburgh, PA?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Pittsburgh, PA into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (412) 683-2959.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Butler Wendy’s serve breakfast?
Yes, this Wendy’s location in Pittsburgh, PA serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the operating hours for the Drive-Thru at Wendy's on Butler Street?
The Drive-Thru is open Monday through Thursday from 6:30 AM to midnight, Friday from 6:30 AM to 1:00 AM, Saturday from 7:00 AM to 1:00 AM, and Sunday from 7:00 AM to midnight.
Does the Wendy's at 4001 Butler Street serve breakfast, lunch, and dinner?
Yes, this location serves breakfast, lunch, and dinner.
Can I order Wendy's food for delivery or takeout at this location?
Yes, this Wendy's offers takeout, delivery, dine-in, and a Drive-Thru service. Delivery availability can be confirmed via the Wendy's app or order.wendys.com.
What payment options are accepted at Wendy's on Butler Street?
They accept American Express, Cash, Discover, Mastercard, and Visa payments.
How can I provide feedback or contact the Wendy's location on Butler Street?
You can contact Customer Care through Live Chat or at 888-624-8140, fill out their Customer Satisfaction Survey with your receipt info, or call the location directly at (412) 683-2959.
Is Wendy's hiring staff at this Butler Street location in Pittsburgh, PA?
To check for available jobs, visit the Wendy's Careers page and search for Pittsburgh, PA. If no positions are currently available, it's recommended to check back frequently.
What nearby places can I visit around Wendy's on Butler Street?
Nearby you can visit Mint Foot Massage for relaxation, Subway for another dining option, and the Washington Polytechnic Academy if you are interested in local schools.
Are there entertainment or nightlife venues near this Wendy's location?
Yes, Belvedere's Ultra Dive, a dance club and bar, and Thunderbird Cafe and Music Hall, a music venue and bar, are nearby for nightlife and entertainment options.
Where can I stay if I am visiting Wendy's on Butler Street?
TRYP by Wyndham Pittsburgh Lawrenceville hotel is nearby and offers accommodations if you're visiting the area.
Can I use the Wendy's app to order food from the Butler Street location?
Yes, you can order through the Wendy's mobile app available on the App Store, or via order.wendys.com using the quick link.