CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Pittsburgh is here with warmth and welcome. Panera Bread. Food as it should be.
Multiple reviews highlighted unsanitary conditions, particularly in the restrooms and dining areas, with reports of bugs and dirty tables.
Service Issues
Customers frequently reported slow service, incorrect orders, and unhelpful staff, with some expressing frustration over the lack of responsiveness from management.
Food Quality
While some customers enjoyed the food, many noted a decline in quality, with complaints about cold or improperly prepared items and inconsistent portion sizes.
Staff Friendliness
Despite the issues, several reviews praised the friendliness and helpfulness of the staff, indicating that some employees go above and beyond to assist customers.
LC
Lauren Carlin
Dec 23, 2025
1.0
Has really gone down hill. Entire experience down hill. Ordered take out tonight, looked at receipt on bag didn’t check in bag (we had just saw a mouse run into the kitchen) grabbed the bag and ran out after telling employee about the mouse. She said nothing. Seemed unphased. We got home and we were missing half our order. I called to tell them and mentioned I was the girl who just saw the mouse. She said she would check with her manager about a refund. I was on hold for one minute and they hung up on me right as it turned 8PM closing time.
The ice tea never tastes fresh, container always looks gross like it’s never washed and smells bad. I’ve stopped trying it.
I tried to order Uber eats recently and my breakfast sandwich bread was moldy. I am not going back to this location.
BB
Bethany Bailey
Dec 23, 2025
1.0
My husband and I used a gift card to pay for our meal. Before we received our food, we saw a mouse scurry across the floor. We could not get a refund.
VW
Venus Marie Diana Whisenhunt
Nov 25, 2025
4.0
They are easy to get along with but sometimes I have had to call corporation office of the business because a few times they have messed up and would not fix it or tried telling me that I did not pay for something when I did. So yes they can be friendly and helpful but you sometimes have to pay attention to the receipt
MH
Michael Hinzman
Sep 28, 2025
5.0
This Panera is oddly shaped. The food is always good, but I feel the price is high for the amount of food. Panera is the domain of the chardonnay soccer moms. Not my scene. But when I've met people here, it's quiet and a decent bite.