Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
2.7
1,753 reviews
5 stars
392
4 stars
230
3 stars
293
2 stars
188
1 star
650
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted poor service, including rude staff, long wait times, and incorrect orders.
Staff Attitude
Many customers reported negative interactions with staff, describing them as rude or indifferent, particularly in the drive-thru.
Management Issues
Several reviews mentioned poor management practices, including understaffing and lack of employee training.
Food Quality
While some customers enjoyed the food, many reported issues with incorrect orders and food quality, such as cold or poorly prepared items.
Inconsistent Experience
Customer experiences varied widely, with some praising quick service and friendly staff, while others faced significant delays and poor service.
- JJJerome Miller Jr2 days ago3.0The food was average. The original staff member definitely needs to work on their customer service. The General Manager however has great customer service.
- JBJenn Broyhill3 days ago3.0Every time I go here, once every few months, something is wrong. Every time I get a drink, it doesn't come with a straw. And 99% of the time the fries are stale and barely warm.
- EBEmily BrownDec 13, 20251.0If I could give them negatives I would. This establishment is filled with 14 year olds with 0 work ethic. 1 car ahead of you at the drive thru? You’ll be there an hour at minimum. I genuinely do not understand what takes so long (coming from someone who works in food). Not to mention they always say they’re not taking drive thru orders because of being “too busy” when there’s nobody inside. Don’t waste your time or money with this poorly managed McDonald’s.
- LCli chaoNov 19, 20255.0This is the WORSE McDonald's EVER!! All the stuffs pay full attention on drive-through customer, won't take care indoor customer, EVERY single time they just let me wait and wait, don't even try to give eye contact, even the store manager care less....... I really hope This place was demolished and transformed into Chick-fil-A!
- QHQuincy HardingNov 17, 20251.011-17-25 wish I could leave zero stars, this is the most terrible McDonald's I've ever been to. The closing crew were talking about customers right in front of their faces. The young lady taking orders was giving the wrong orders and then the older lady giving orders was being very rude when asked a simple questhis placed should be closed ain't no way.tion.id rather eat bird poop of the ground then deal with such disrespectful service. If you don't like your job just quit.
Frequently Asked Questions About McDonald's
What are the regular operating hours of McDonald's on Penn Ave in Pittsburgh?
McDonald's is open every day from 6:00 AM to 11:00 PM.
What are the drive-thru hours at this McDonald's location?
The drive-thru is available daily from 6:00 AM to 11:00 PM.
During what hours can I order delivery from this McDonald's?
Delivery is available daily from 6:00 AM to 10:30 PM.
What delivery and pickup services does this McDonald's offer?
They offer curbside pickup, delivery, same-day delivery, and no-contact delivery.
What payment methods are accepted at this McDonald's?
Accepted payment options include American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Can I place an order using a mobile app for this McDonald's?
Yes, orders can be placed via the McDonald's app available on the Apple App Store and Google Play Store.
Where is this McDonald's located?
It is located at 6361 Penn Ave, Pittsburgh, PA 15206, USA.
What nearby places can I visit around McDonald's on Penn Ave before or after dining?
Nearby places include GameStop for video games, TNT FASHIONS retail store, Natural Stitches arts and crafts shop, and Trader Joe's grocery store.
Are there medical facilities near this McDonald's for any health-related needs?
Yes, there are several nearby pediatricians and doctors, such as Stacey Williams, MD; UPMC Children's Community Pediatrics; and Katie Meadows Cass, MD.
Is there a pet store near McDonald's on Penn Ave where I can shop or get grooming services?
Yes, Petland Village of Eastside, offering pet supplies and grooming, is close to this McDonald's.