McDonald's

3.3
1327 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
4849 McKnight Rd, Pittsburgh, PA
15237, United States

Hours

Reviews

3.3
1,327 reviews
5 stars
415
4 stars
251
3 stars
254
2 stars
151
1 star
256

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with many customers expressing dissatisfaction with the tone and attitude of employees.

Order Accuracy

A significant number of customers reported issues with incorrect orders, including missing items and wrong food being served.

Speed of Service

Many customers experienced long wait times in both drive-thru and dine-in, with some stating that the service was not 'fast' as expected from a fast-food restaurant.

Cleanliness

Several reviews mentioned unsanitary conditions, particularly in the dining area and restrooms, contributing to a negative overall experience.

Food Quality

Mixed feedback on food quality, with some customers praising hot and fresh food, while others complained about cold or poorly prepared items.
  • KB
    Katie Bocka
    Nov 17, 2025
    1.0
    It does not matter what time of day you go to this McDonald's it always sucks! It's literally something every time whether the food is cold or jacked up or just forgotten in general!!! The employees just don't give a shit and it shows!!! Not only in their customer service but in their product output!!! Spending at least 30$ every visit just to then realize the order is wrong or half of it missing!!! An you mention it to the employees an they look at you like it's your fault!!!! When you call no answer just no regard at all!!!
  • TF
    Tori Foht
    Oct 16, 2025
    1.0
    Went before work. While ordering I forgot to ask for honey mustard and didn’t realize til after I paid. When receiving my food I said “I am so sorry, I forgot to order honey mustard. Would I be able to get one?” And the woman looked at me coolly and with attitude said “you’d have to pay for that.” And without offering to take payment, as if to say I was too late and to get back in line, she just stared at me, and handed me my bag as if I was supposed to leave now, so I did. I certainly didn’t expect it for free but it would have been nice to have been given a real remedy for the situation instead of what felt like “too bad so sad”. I didn’t have the time before work to get back in line and wouldn’t have anyway to avoid being spoken to again with such negative attitude. My biggest issue was the tone in which it was said. And quite frankly I won’t be coming back to this location. They need to do some sort of customer service training. I work in customer service myself and I could never imagine myself speaking like that to someone I’m meant to be helping or serving.
  • CJ
    Camille Joyce
    Oct 14, 2025
    1.0
    If I could give 0 stars I would. Went to the drive thru at 6:40 pm.. at 7:30 went into McDonald’s as they made me pull up. Asked for the manager and she was rude stated “I already made that food and it went to the wrong person” and then just walked away
  • XX
    xnostalgic
    Oct 11, 2025
    1.0
    we went to this mcdonald’s because the other one on mcknight road has horrible service. the drive thru takes an hour to get through at both locations. we place an online order to get it faster (i thought this was supposed to be fast food anyways) they made us pull up to the 3rd window/entrance and that took 20 more minutes. we finally get food. but it’s not our order. not even close. and the lady who brought it was on her phone and didn’t wait for us to say anything causing us to have to go inside anyways.
  • AA
    A
    Oct 2, 2025
    1.0
    It’s like everyone at McDonald’s no matter which one you go to it’s got no common sense and no brains. I use the app. I use the code for The $6.39 meal and they ring it in and tell me that it’s $10 and some cents and I tell them I gave you the code from the app so it would be a $6.39 meal and she’s like well it’s cause you haven’t ran the meal lady. I’m in the drive-through you rang it in and she wouldn’t fix it. She was trying to make me pay $10.

Frequently Asked Questions About McDonald's

What are the regular operating hours of this McDonald's location?

This McDonald's is open daily from 5:00 AM to 11:00 PM.

During which hours is the drive-thru service available at this location?

The drive-thru is open from 5:00 AM to 11:00 PM, except on Wednesdays when it opens at 6:00 AM.