Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous customers reported rude and unhelpful staff, with many expressing dissatisfaction with the level of customer service.
Order Accuracy
Many reviews highlighted issues with incorrect orders, missing items, and poor handling of mobile orders.
Cleanliness
Several customers noted that the restaurant was dirty, with complaints about unsanitary conditions and unpleasant odors.
Speed of Service
A significant number of reviews mentioned slow service and long wait times, particularly for both in-store and delivery orders.
Food Quality
While some customers enjoyed the food, others reported issues such as incorrect preparation and poor quality, including complaints about food safety.
RR
Rotica Pickens (Ro)
1 day ago
3.0
Not many tables to sit at. Most tables were dirty that were empty/available. There was a substance spilled on the rug that was there almost the entire time throughout visit. Waited extended time for service/ person to come out of back to greet/take our money. Not a very clean location overall. Very disappointing, considering it is a more trendy location, close to campus. Also didn't like being charged for a bag that was stuffed full of all of our food and ripped. Alot of other potential "hazards" I observed during my visit I don't want to state on such an open forum but would be open to sharing privately if interested.
AA
Aslan
Nov 16, 2025
1.0
Don't even bother, waste of time & money
DD
Daniel (Daniel)
Nov 16, 2025
1.0
Waited an hour just to get refund. It's horrible, stay away unless you don't care about your time
AW
Avery Wood
Nov 12, 2025
1.0
absolutely the worst service i’ve ever had in “fast food” stood there for 40 min surrounded by people who also had been standing there for even longer and they stopped calling numbers, took a 20 min break focusing on doordash orders and not a single mobile or in person. when asked for a refund i was told to come back tomorrow because they close soon. they close at 1?!?!
EM
Eli Murphy
Nov 2, 2025
1.0
I spent 2 hours waiting for food, and when I asked for help they refused to make me my food. For anyone looking at this, they don't give refunds but you can dispute the charge with your bank.