Brand Certified
McDonald's
3.1(1468 reviews)
Certified by McDonald's • Mar 01, 2026
Business Details
11591 Frankstown Rd, Pittsburgh, PA
15235, United States
Certified by McDonald's • Mar 01, 2026
(412) 243-0325
Certified by McDonald's • Mar 01, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Mar 01, 2026
About
Certified by McDonald's • Mar 01, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Mar 01, 2026
Hours
Certified by McDonald's • Mar 01, 2026
Reviews
3.1
1,468 reviews
5 stars
387
4 stars
261
3 stars
297
2 stars
184
1 star
339
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.
Food Quality
Inconsistency in food quality was noted, with many customers receiving cold or improperly prepared items.
Operational Problems
The restaurant often failed to adhere to published hours, leading to closures during expected operating times.
Management Concerns
Several reviews indicated a need for better management and training of staff to improve overall customer experience.
Positive Experiences
Despite the negative feedback, some customers praised friendly staff and enjoyed their meals when the service was efficient.
- BBBeansonToast5 days ago1.0Ill come back after this stores entire management is cleared out and new leadership can bring in basic standards. Yall have gone down hill here. How do you even pass your food safety audits? Grosest employee practices ive seen in years. Even managers doing medium/high food safety violations. Ive been here for years and hasnt ever been this bad. Also hasnt had receipt paper for the last year. If I could get my money back I would but thats impossible cuz yall dont even care.
- AKAlena KudriashoffJan 17, 20261.0I came to the restaurant and found it closed, with a notice on the windows saying it was not working. However, the restaurant was still accepting online orders. I placed an order through the app and paid for it. I have tried calling multiple times, but no one answers the phone. I don’t understand why online orders were enabled if the restaurant was not operating. Now I cannot reach anyone to request a refund. This situation is very frustrating and unprofessional.
- AJAshley JohnsonDec 3, 20251.0I ordered through DoorDash. I didn’t get my whole order. I called up there and the girl told me to take it up with DoorDash. It’s definitely not DoorDash fault. They should have checked to make sure my whole order was there. Penn Hills McDonalds is lazy, rude and ran by teenagers.
- GTGALYMZHAN TOLEGENNov 22, 20251.0Restaurant is closed. But it has to work whole day. No one in restaurant. Bad service. Why you taking orders if you don’t work.
- BFBelgica FrutoNov 13, 20251.0No entiendo, por que la mayoría de las tiendas de McDonald’s sus trabajadores son tan groseros vine a buscar una orden que hice en línea y la tienda dice que trabaja 24 horas y el que estaba en la ventanilla me dijo que habían tirado mi comida y que no la volverían hacer porque estaban limpiando y estaban cerrando. Además estaba en franelilla cuando se supone que tienen un uniforme y la manera tan despectiva en la que tratan a los clientes, no me parece justo y menos que me tenga que ir sin mi pedido
Frequently Asked Questions About McDonald's
What are the general operating hours of McDonald's at 11591 Frankstown Rd, Pittsburgh?
McDonald's is open Monday to Wednesday from 6:00 AM to 11:00 PM; Thursday from 6:00 AM to 4:00 AM; Friday and Saturday 24 hours; and Sunday from 5:00 AM to 11:00 PM.
During which hours is the McDonald's drive-through available?
The drive-through is open Monday to Wednesday from 6:00 AM to 11:00 PM; Thursday to Saturday from 6:00 AM to 2:00 AM; and Sunday from 6:00 AM to 11:00 PM.
What are the delivery hours for McDonald's?
Delivery is available Monday to Wednesday from 5:59 AM to 10:29 PM; Thursday to Saturday 24 hours; and Sunday from 4:00 AM to 10:29 PM.
Does McDonald's offer any specific pickup and delivery services?
Yes, McDonald's offers curbside pickup, delivery, same day delivery, and no-contact delivery services.
How can I order food from McDonald's through their mobile app?
You can order through the McDonald's app available on iOS and Android, or via their online order link at https://mcdonalds.smart.link/mjuu1ggdi.
What payment options are accepted at McDonald's on Frankstown Rd?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
What services does this McDonald's location offer to customers?
This McDonald's location offers drive-thru, gift cards, McDelivery, mobile offers, mobile ordering, and WiFi services.
Are there any nearby places where I can get beauty and spa services close to McDonald's?
Yes, nearby you can visit Holly's World Salon and Spa LLC, Divine Hair Studio, Boys & Girls African Hair, or M.O.J African Braiding for beauty and spa services.
What nearby locations can help if I need vehicle-related services when visiting McDonald's?
Nearby automotive services include COIT for cleaning and restoration, U-Haul Neighborhood Dealer for truck rentals, Verona Auto Spa for detailing, and Baldy's Auto & Truck Emporium for automotive repair.
Are there any community or health centers near McDonald's where I could go after dining?
Yes, nearby are Handinhand Counseling Services, New Hope Chiropractic, UPMC Rehabilitation Institute, Center For Rehab, Penn Hills Family Support Center, and Angels of Care by TLM for community and health-related services.
Brand Certified Facts from McDonald's
McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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