Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous reviews highlighted consistently poor customer service, with staff described as rude, unprofessional, and lacking basic training.
Order Accuracy
Many customers reported issues with incorrect orders and long wait times, leading to frustration and dissatisfaction.
Cleanliness and Atmosphere
Several reviews mentioned the restaurant's cleanliness issues and an unpleasant atmosphere, contributing to a negative dining experience.
Operational Hours
Customers expressed frustration over inconsistent operating hours, including early closures and unavailability of services during posted hours.
Food Quality
While some customers praised the food quality, particularly specific menu items, the overall experience was often overshadowed by service-related complaints.
SM
Samantha Marks
5 days ago
1.0
Its a quick stop because its closest to children hospital so we just like to get quick bite to eat before we go to the hotel sometimes. But the workers are ALWAYS so ignorant and cocky no matter how nice you are .the vibe is so off! ... they really have terrible customer service there. And their wigs hairs are always flying all over 🥴🥴🥴🥴
DS
Devona Samuel
6 days ago
1.0
This Mcdonalds closes early and opens late. The order is usually never correct.
Its obvious they are short staffed but I feel like it's definitely a management issue because the other mcdonalds on Penn is worlds above this one.
MB
Maria E. Herrera Balcazar
Feb 22, 2026
1.0
What a horrible experience but what was worse was the attitude of most of the employees at this location. The owner of this location needs to gut out employees here and start new. I ended up canceling my online order bc of the horrible service pking up. Just aweful
KK
kirby
Feb 16, 2026
1.0
really rude and disrespectful staff. they refuse to do their job and then act like you’re inconveniencing them for simply ordering food. they need to fix their attitude
BF
Bill Flowers
Feb 13, 2026
4.0
Very Fast and respectful staff only downfall was they did not bring my food to the table for me as I was instructed that they would Besides that and the broken only toilet 🚻 in the man's room