McDonald's

3.3
1332 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1 Poplar St, Pittsburgh, PA
15205, United States

Hours

Reviews

3.3
1,332 reviews
5 stars
428
4 stars
282
3 stars
229
2 stars
107
1 star
286

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with staff are mixed; some report friendly and helpful service, while others describe rude and unprofessional behavior.

Food Consistency

Food quality varies significantly; some customers praise fresh and hot meals, while others complain about cold, incorrect, or expired items.

Speed of Service

Service speed is inconsistent; some customers report quick service, while others experience long wait times and delays.

Cleanliness

The facility is generally reported as clean, but some customers have noted issues with food safety and hygiene.

Management

Management receives mixed reviews; some customers commend effective managers, while others criticize the handling of staff behavior and customer complaints.
  • SS
    Steve Saunier
    Nov 8, 2025
    1.0
    *Edited response to the Store* I did, obviously immediately reach out to DoorDash. However, that in no way negates the store's inability to simply check an oder before sealing the bag. I did, in fact, receive the sealed bag with no reminats of what would have been my fries/order. The issue was and still is, besides being negligent and careless, that I then had nothing to eat. So thanks!! I ordered 2 Happy Meals for my child and 2 Ranch Snack Wraps and a Medium fry for myself, via the McDonald's app and delivery through DoorDash. Upon receiving my order, I opened the bag to find the only things in the bag were the Happy Meals. They completely neglected to include half of the order! Totally unacceptable that this location clearly doesn't care enough to even confirm orders are complete. If this location is your option for a delivery service, DO NOT waste your time ordering!
  • SS
    Sarah Schneider
    Oct 24, 2025
    5.0
    Food was fresh, which took a little extra time for our larger order, but it was definitely worth the wait.
  • SG
    Sean Guerra
    Oct 12, 2025
    2.0
    My order was received and delivered cold and my drink warm...with no ice? Idk how hard it is to work at Mc Donalds but seems easy to put ice in a drink atleast. Manager please check your employees services. Its on you.
  • KM
    Katie Mendenhall
    Oct 2, 2025
    1.0
    I recently went through the drive-through at this McDonald’s and had a very disappointing and unprofessional experience. When I reached the cashier, she was actively on a FaceTime call while taking my debit card, which immediately struck me as unprofessional. At the food window, I politely asked to speak with a manager and simply mentioned that the cashier was on FaceTime during the transaction. Shortly after, the cashier and another employee approached and openly identified me as “the one that complained.” The cashier then stared at me in an intimidating manner. When I asked what she was doing, she raised her voice and said, “I’m not doing this tonight.” Another worker then aggressively came to the window and yelled at me, “You got your food, right? Then leave.” I was stunned and sat for a moment, only for him to repeat himself even louder before slamming the drive-through window shut in a very hostile way. This entire interaction was unprofessional, disrespectful, and left me feeling extremely uncomfortable. Customers should never be treated this way for calmly bringing up a concern. I hope management takes this seriously and addresses the behavior of these employees.
  • PL
    Paul LIPOSKY
    Oct 2, 2025
    5.0
    First visit yesterday lunchtime. There’s a young lady who brought my order out to the car. She spoke fast with such enthusiasm I’m not sure I heard her correctly but I think she said her name was Alesha. If I’m wrong, I’m sure you will know who I speak of. She was a sweetheart with such a smile , customer interaction with her was awesome. It’s so hard to find good people and this gal has a zest for life, pride in her work and pretty darn good people skills. In 20 seconds we had a great convo and think she should be recognized. If I got her name wrong, I’ll be better prepared to listen next time in town. Lady at the window was awesome as well!

Frequently Asked Questions About McDonald's

What are the regular dining hours for McDonald's at 1 Poplar St, Pittsburgh?

McDonald's at 1 Poplar St, Pittsburgh is open daily from 6:00 AM to 10:00 PM.

What are the drive-thru service hours for this McDonald's location?

The drive-thru is available daily from 6:00 AM to 11:00 PM.