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Jimmy John's

3.6
(322 reviews)

Business Details

6425 Penn Ave, Pittsburgh, PA
15206, United States
(412) 441-1777

About

Sandwich Restaurant

Location

Jimmy John's
6425 Penn Ave, Pittsburgh, PA
15206, United States

Hours

Reviews

3.6
322 reviews
5 stars
147
4 stars
56
3 stars
23
2 stars
24
1 star
72

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

Several reviews mentioned issues with food quality, such as stale bread, missing ingredients, and even food poisoning.

Inconsistent Hours

Customers frequently noted that the location closed earlier than advertised and had inconsistent operating hours.

Positive Staff Interactions

Despite the negative feedback, some customers praised specific staff members for their friendliness and helpfulness.

Delivery Problems

Many customers experienced significant delays and issues with delivery orders, often receiving incorrect or incomplete orders.
  • TL
    Tiffany Lawson
    Jan 22, 2026
    1.0
    Google said this establishment closed at 9P. And was confirmed by this business not even a month ago . I get there at 810 and the doors was locked and employees sitting around on the phone. Not a good look.
  • SS
    Sabrina Shaner
    Jan 20, 2026
    1.0
    I love jimmy John’s but I have an issue every time I go into this location now. I ordered a veggie and they put pickles on it, which it doesn’t come with. Additionally I thought I saw that so I asked if it had pickles and they assured me it did not have pickles, I was seeing the cucumbers. And the sandwich bread was all soggy from the pickles that I didnt ask for, don’t come with the sandwich and I don’t like.The last time, the bread was so hard i couldn’t eat the sandwich. I threw both away. I will not be back to this location.
  • DW
    David Weinstein
    Jan 12, 2026
    2.0
    The had no turkey today- no turkey, no sign, no accommodation for those who wanted it… Where is the manager who runs out of food at a not that busy Jimmy John’s? If you stop there, you’re risking that they are out of whatever it is that you want… Avoid.
  • KS
    Kyle Shafer
    Dec 21, 2025
    1.0
    I feel petty writing this, but SOMEONE needs to take ownership. We love JJ’s but have had so many issues at this location. From orders taking 20minutes (even though there’s not a long queue at all), to forgetting to add PAID add-ons like avocado spread. When seeking to remedy these concerns, no one is available to take a phone call or respond to an email.
  • DB
    Delreese Bell
    Dec 20, 2025
    1.0
    Very Expensive for little meat they put on sandwiches

Brand Certified Facts from Jimmy John's

Jimmy John's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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