Jimmy John's

3.6
319 reviews

About

Sandwich Restaurant

Location

Jimmy John's
6425 Penn Ave, Pittsburgh, PA
15206, United States

Hours

Reviews

3.6
319 reviews
5 stars
147
4 stars
56
3 stars
23
2 stars
23
1 star
70

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

While some customers enjoyed the food, there were numerous complaints about missing ingredients, stale bread, and food safety issues.

Staff Attitude

Several reviews highlighted unfriendly or unhelpful staff, contributing to a negative dining experience.

Delivery Issues

Many customers experienced significant delays with delivery orders, often receiving incorrect or incomplete orders.

Cleanliness and Environment

The restaurant was generally noted as clean, but some customers reported unsanitary practices by staff.
  • KS
    Kyle Shafer
    Dec 21, 2025
    1.0
    I feel petty writing this, but SOMEONE needs to take ownership. We love JJ’s but have had so many issues at this location. From orders taking 20minutes (even though there’s not a long queue at all), to forgetting to add PAID add-ons like avocado spread. When seeking to remedy these concerns, no one is available to take a phone call or respond to an email.
  • DB
    Delreese Bell
    Dec 20, 2025
    1.0
    Very Expensive for little meat they put on sandwiches
  • DB
    Dexter Bahl
    Dec 6, 2025
    5.0
    I always like going to this Jimmy John's the staff are always super nice and super quick. Ive never had an order made wrong either. This store also has a great Playlist going every time I come in
  • SF
    shawn foster
    Nov 23, 2025
    1.0
    Ordered on app 1 hr prior to pickup and worker still said he needed 15 minutes upon arrival.
  • TY
    Tiffany Y.
    Nov 18, 2025
    4.0
    This Jimmy John's in Bakery Square serves sandwiches, wraps, sides, desserts, and drinks. For lunch I ordered a small Turkey Tom submarine sandwich and a bottled water, and the employees gave them to me in a reasonable amount of time. The dining area had some tables and chairs. I really liked the freshness and flavors of my Turkey Tom.