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Jimmy John's

4.0
(252 reviews)

Business Details

401 Home Dr, Pittsburgh, PA
15275, United States
(412) 809-8000

About

Sandwich Restaurant

Location

Jimmy John's
401 Home Dr, Pittsburgh, PA
15275, United States

Hours

Reviews

4.0
252 reviews
5 stars
146
4 stars
40
3 stars
19
2 stars
12
1 star
35

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Numerous customers reported issues with incorrect orders, missing ingredients, and overall dissatisfaction with the food preparation.

Customer Service

Feedback highlighted poor customer service experiences, including unprofessional behavior from staff, lack of communication, and negative attitudes.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, including dirty floors and expired food being served.

Food Quality

While some customers praised the freshness of the bread, many expressed disappointment with the overall quality and taste of the sandwiches.

Speed of Service

Customers experienced long wait times and delays in receiving their orders, contradicting the brand's promise of 'freaky fast' service.
  • MD
    Mark Dierdorf
    Feb 24, 2026
    2.0
    Sign on the door says make it a combo for $1. Not what girl charged me. Big sign says don't use ice. Asked about it and associate didn't seem to care. No tea available. Didn't offer refund. Couldn't use website to give feedback. This location had issues in the past. They will wonder why they are closed in the future. I won't.
  • JJ
    James
    Dec 24, 2025
    2.0
    I never have any problems with JJ. But everytime I order with the younger black girl in there she messes up my order EVERY time. I have no problems with my food any other time except when she rings my food up. It’s ridiculous because I barely have any changes to my sandwich and still has yet to fix it. Once or twice, I get it, we’re not perfect. But EVERY time? Not to mention she has the worst attitude every time I see her, can barely even hear her when I’m speaking towards her. Cmon..
  • LA
    Lauren Amber
    Dec 13, 2025
    1.0
    AWFUL. Past two orders have been incorrect. Sandwiches nearly empty and missing ingredients. Fire the new guy! Seriously, I hear you all yelling at him and he STILL does everything incorrectly. I’d check my order next time, but there won’t be one.
  • VP
    Victoria Peterson
    Dec 10, 2025
    1.0
    The photo speaks for itself I think
  • ST
    Sam T
    Nov 24, 2025
    1.0
    Super disappointed, haven’t had JJs in a long time and went to get some. I paid for double meat and added ham. The meat isn’t double and there is no ham. There is actually more bread than meat. So that’s $7 bucks down the drain. And i made the HUGE mistake of asking them to cut the sandwich, a task you might think impossible to mess up. The workers at Jimmy John’s found a way. It looks like someone started to cut my sandwich into 1/4ths and stopped after the first cut. And for some reason the grin ant back ends of the sandwich are empty. Like a good 3 inches of this sandwich is just bread and mustard. And when we walked in all the people working there seemed to be high on something, they didn’t even speak to us and just gestured around. Pretty wild i paid $30 for that. My husbands sandwich he also paid $20 for was jacked up too. DO NOT RECOMMEND THIS JIMMY JOHNS

Brand Certified Facts from Jimmy John's

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Certified March 01, 2026Yext Knowledge Graph
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