Grand Concourse

Reviews

• CO

  Christian Ong

  1 day ago
  1.0
  we had come for our 1-year anniversary excited to try the food and experience but we left massively disappointed. poor service, waitress was not attentive to our table at all. she didn't check in during our whole meal. took her ages to finally check if we needed something, by that time we just needed a check. filet mignon was dry and tough (asked to cook medium). prime rib was slightly undercooked. mashed potatoes were hard and the entire chunk of mashed potatoes could be picked up with one spoon (for both the surf and turf and the prime rib.) the surf and turf was not worth $79
• SK

  Sharon Keegan

  5 days ago
  2.0
  Atmosphere @lunch @Gandy Dancer Bar very cozy, quiet. Server brought menus and 2min later asked what we wanted-he said bear with him as he was training someone. We said we needed another minute to decide. Ten minutes passed and we kept trying to get his attention, and when we did he said give him a minute while he rang up a check and was showing the trainee. Now 15 minutes-he came back and asked about drinks-we told him to put food in as my husband had an appointment There were only 3 other people in the bar area yet it took 45 minutes to get 1 chicken schnitzel which was rubbery textured and extremely salty. We did get a cup of soup while we waited which was delicious(butternut squash) but could have been hotter-it was just warm. Server never offered bread-we finally requested it. We were there over an hour, had to leave before finishing our entree. Server apologized but said, “I don’t cook the food”. We tried the next day to contact a manager and left a message but no response. Very disappointing.
• CR

  Cindy Rini

  6 days ago
  3.0
  We dined here for the Sunday brunch on October 26th. It's a gorgeous building with a great view. We really enjoyed the surroundings and food. Unfortunately, the service by Nicki was terrible. We waited for 12 minutes for anyone to come for our drink order. My husband went to the buffet and after five minutes, I joined him. Still no service or drinks. When we returned, Nicki finally showed up and said " you'll be seeing a lot of me now". We ordered water, two drinks and a coffee. After another 10 minute wait, the water and one drink was delivered. Nicki said she couldn't carry the rest. We also asked for napkins as there were none on the table. I finally got up and found napkins myself as Nicki had not returned and we were eating boiled shrimp. 22 minutes later, Nicki showed up with the coffee, napkins and missing drink. At that point, we were finished with the meal and didn't want the drinks. Instead of apologizing or comping them, Nicki gave them to another table. After that, we never saw Nicki again. As a matter of fact, she sent another server over with our bill. Nicki left a lot to be desired and pretty much ruined our experience here. What a shame!
• WF

  wayne f

  Nov 14, 2025
  1.0
  We got there a little early, so headed to the bar for drinks. The place itself is beautiful and bartenders were fantastic making a great dirty martini and a smoked manhattan. But that’s the only good things about this place. We were seated in the room by the river and had to listen to a 50 year old man acting like a child to impress his 21 year old niece(it was her birthday, he screamed it several times), her friends and his mother. Little did I realize that set the mood for the rest of the evening. Our waitress seemed uninterested in us, we ordered the oysters, she never said where they were from, the mignonette sauce tasted like Tostitos salsa with red wine vinegar. I got the lobster and shrimp carbonara which tasted like tuna fish casserole and the seafood was well over cooked. My wife got the oven roasted lobster tail which a Good Year tire has more give to it. We were both hungry because we were excited to eat there, so we ate some of it with the regret coming later. The waitress asked if we wanted to talk to the manager, I just declined because any mid to high end place I’ve ever been to, the manager is out talking to the customers. I never saw anyone talk to any of the customers. If you want better seafood, go to long John silver’s or red lobster. I didn’t try the steak, nor will I be back to try it.
• LK

  Linda Kozikowski

  Nov 9, 2025
  4.0
  I love the atmosphere and history of this building. The food was good; although the service was terrible. Our reservation was for 7 pm and we were seated timely, however we did not have a server come to our table for 25 minutes. We placed our order and after reviewing our order with the server it was missing an item. Which was not a big deal and we corrected it. When our dinners were served we were still missing the item that we corrected initially. Our server never came back for drink refills. At the end of our meal we did receive the item that was missing and we were not charged for it. I totally understand mistakes happen but our server barely came to our table within a reasonable amount of time was frustrating. Especially when you have a young child in our group.

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