Brand Certified
Graeter's Ice Cream
4.5(510 reviews)
Certified by Graeter's Ice Cream • Mar 01, 2026
Business Details
437 Mt Lebanon Boulevard, Pittsburgh, PA
15234, United States
Certified by Graeter's Ice Cream • Mar 01, 2026
(412) 668-3641
Certified by Graeter's Ice Cream • Mar 01, 2026
https://www.graeters.com/retail-stores/pittsburgh/castle-shannon
Certified by Graeter's Ice Cream • Mar 01, 2026
About
Certified by Graeter's Ice Cream • Mar 01, 2026
Ice Cream ShopGraeter's Ice Cream
Since 1870 Graeter’s has been producing small-batch French Pot ice cream that fans love. We have won the hearts of ice cream lovers across the county and the respect of the nation’s most influential foodies! Give us a try and see what all the fuss is about. We’re sure you’ll fall in love with the legend of Graeter's!
Details
- Dine-inAvailable
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
Location
Certified by Graeter's Ice Cream • Mar 01, 2026
Hours
Certified by Graeter's Ice Cream • Mar 01, 2026
Reviews
4.5
510 reviews
5 stars
378
4 stars
68
3 stars
27
2 stars
11
1 star
26
What are people saying?
AI-generated from recent customer reviews
Ice Cream Quality
Customers consistently praised the ice cream for its delicious flavors and creamy texture, with many highlighting unique options like black raspberry chip and cinnamon.
Customer Service
While many reviews commended the friendly and attentive staff, there were notable complaints about poor service experiences, including disrespectful interactions.
Pricing Concerns
Several customers expressed dissatisfaction with the high prices, feeling that the cost did not match the portion sizes or overall value.
Cleanliness and Atmosphere
The store was frequently described as clean and well-organized, although some customers reported unpleasant odors that detracted from their experience.
- AMAvis Moorehead1 day ago5.0Ice cream is amazing
- JPJoni PepmeyerFeb 18, 20265.0I gotta shoutout the crew that was working here a couple weeks ago! These guys were so friendly. Cooper, Bailey, Roscoe, Gavin, and Jillian! They said it would’ve been more fun if Chase had been there so shoutout to Chase too. Thanks for being the bomb you guys! Also the ice cream is the best around. 10 out of 10.
- DSDustin SmithFeb 3, 20265.0I recently visited the Castle Shannon location and had an excellent overall experience. The store was clean, well-organized, and operated efficiently, which immediately created a positive first impression. I would especially like to recognize Shannon, who assisted me during my visit. She demonstrated outstanding customer service through her professionalism, attentiveness, and positive attitude. She was patient, knowledgeable, and ensured my order was handled accurately and efficiently. It is clear she takes pride in her role and in representing the company well. To the ownership and management team — employees like Shannon are a direct reflection of strong hiring and training standards. Team members who consistently deliver this level of service are a significant asset to your brand and customer retention. I highly recommend this location and look forward to returning in the future.
- JLJoshua LeeJan 12, 20262.0The ice cream is delicious but these people are so STINGY with their portions. I bought a single scoop waffle cone and literally had to look down into the cone like looking down into a wishing well …wishin for more ice cream. When you charge $15.00 for a single scoop cone and a milk shake you gotta give up the goods. Be better!
- MMMichael MayerDec 31, 20251.0Done with this store. The ice cream is great but the milkshakes are terrible. 10 dollars for a cup of cold milk. Either need to adjust the proportions or retrain staff. And almost 10 minutes from ordering to receiving our single milkshake, when we were the only ones in line. Plenty of time for 2 of the employees to be dancing though apparently.
Frequently Asked Questions About Graeter's Ice Cream
What are the regular business hours for Graeter's Ice Cream at the Castle Shannon location?
Graeter's Ice Cream in Castle Shannon is open from 11:00 AM to 10:00 PM from Monday to Thursday and on Sunday, and from 11:00 AM to 11:00 PM on Fridays and Saturdays.
Does Graeter's Ice Cream in Castle Shannon offer drive-thru service?
Yes, the Castle Shannon location has drive-thru service available from 11:00 AM to 10:00 PM on weekdays and Sunday, and until 11:00 PM on Fridays and Saturdays. The dining room is currently closed and scheduled to reopen on November 1, 2021.
Where is Graeter's Ice Cream Castle Shannon located?
Graeter's Ice Cream is located at 437 Mt Lebanon Boulevard, Pittsburgh, PA 15234, USA.
What types of products and specialties does Graeter's Ice Cream offer?
Graeter's Ice Cream specializes in ice cream, candy, and ice cream cakes and pies, produced using small-batch French Pot methods since 1870.
What payment methods are accepted at Graeter's Ice Cream in Castle Shannon?
Graeter's accepts payment by cash, Discover, Mastercard, and Visa cards.
Does Graeter's Ice Cream offer online ordering or a mobile app?
Yes, customers can order online at https://graeters.olo.com/. Mobile apps are available for Android and iOS devices, which can be downloaded from the Google Play Store and Apple App Store respectively.
Is Graeter's Ice Cream at Castle Shannon accessible for wheelchair users?
Yes, the location has wheelchair-accessible entrances and parking to accommodate customers with mobility needs.
What nearby places can I visit when I come to Graeter's Ice Cream in Castle Shannon?
Near Graeter's Ice Cream, you can visit Wendy's fast food restaurant, Sparklez Jewelry and Loan, and Mr. Magic Car Wash for additional convenience and services.
How can I get to Graeter's Ice Cream in Castle Shannon using public transit?
You can use the Arlington PAT station, which is a nearby train station, to access Graeter's Ice Cream conveniently via public transportation.
Are there any fitness or health-related facilities near Graeter's Ice Cream?
Yes, nearby you will find Planet Fitness gym and multiple medical offices including The Physical Therapy Institute- Mount Lebanon and Sports Medicine & Joint Replacement Specialists.
Brand Certified Facts from Graeter's Ice Cream
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