Einstein Bros. Bagels

Reviews

• SS

  Sofy

  Jan 29, 2026
  1.0
  I got the Texas Brisket and ngl… it was fantastic. The beef was crazy tender and the sauce was great, honestly my favorite sandwich so far. But…the staff wasn’t very friendly. I’ve been here a few times and they always seem impatient, lots of yelling, which makes the experience super uncomfortable. Also the wait time is insane. Like… unbelievably long. Feels like I’m standing there foreverrrrr bruh.
• JD

  Juno DeLorenzo

  Dec 11, 2025
  1.0
  GIRL don't do it... I wasted all my staff lunch waiting for an egg and cheese bagel 😞. It's rude chaos and there's nowhere to sit. Employyes say 'i guess' to a request for butter, then look at you like you're stupid for not knowing there a 30 min wait at 1pm before you order... I don't care about weird corporate smiles and stuff, just don't want to be sighed or staged yelled at like directing unruly lines at a show. It's probably a stressful job, I'm trying not to cuss... This part of the building would be better off with a vending machine and just a peaceful sitting area... This is just abysmal...
• AA

  Aerea

  Dec 1, 2025
  1.0
  I NEVER write reviews but this staff is so incredibly rude. Listen, I get it, I've worked in the food industry for 7 years, it can get busy, it can get hectic. But 30 minutes for a plain bagel with extra cream cheese (and then not even getting the extra I paid for) is a bit ridiculous. And you know what, I would still get that and be fine with it, but the fact that I'm watching the workers yap instead of doing anything except for one girl, the fact y'all aren't communicating with customers, and then to mock them, within earshot of them, after they waited THIRTY MINUTES for a bagel, with no apology, is ridiculous. Save yourself some time, go to the one in Benedum, staff is way kinder and way quicker.
• PN

  Peter Nowak

  Nov 20, 2025
  1.0
  The food is alight. But the workers are unbelievably rude and disrespectful to customers. They’ll ignore you for several minutes at a time. When you approach them to politely ask for an order, they shout at you. I asked for a side of cream cheese for my bagel, since they forgot it on my order. The worker then SCREAMS back bag me “NO, NOT TODAY!! WE DON’T HAVE ANY TO GIVE OUT!!” even though there were full bottles on the shelf that they were using. Consider hiring new employees.
• WV

  Wang Vida

  Nov 11, 2025
  1.0
  My first time ordering here and definately will be the last. I was told to wait on the other side after payment, there was no clear guidance and the pickup rack was full of orders so I assumed it might be self pick up. When I briefly tried to locate my order, a staff member sharply told me I couldn’t do that because “other orders have nothing to do with you” even after I had already apologized.😅 I then waited a long time in the pickup area. The same staff member came over again to say I was blocking people because “this area is for online orders,” in a very rude tone. What made this worse: the guidance sign had been put away on the side; only after “correcting” me did she grab the sign and place it front and center. This experience ruined my morning. Won’t be returning.

Frequently Asked Questions About Einstein Bros. Bagels