Dunkin'

3.7
315 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Pittsburgh, PA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
5241 Liberty Ave, Pittsburgh, PA
15224, United States

Hours

Reviews

3.7
315 reviews
5 stars
154
4 stars
50
3 stars
28
2 stars
20
1 star
63

What are people saying?

AI-generated from recent customer reviews

Service Issues

Many customers reported long wait times, poor service, and unprofessional behavior from staff.

Order Accuracy

Frequent complaints about incorrect orders and missing items, leading to customer dissatisfaction.

Cleanliness

The cleanliness of the location has declined, with reports of dirty tables and unsanitary conditions.

Staff Performance

While some employees received praise for their friendliness and helpfulness, others were criticized for being rude and inattentive.

Product Quality

Inconsistent quality of food and drinks, with reports of stale items and poorly made beverages.
  • AJ
    Awan Janius
    6 days ago
    1.0
    I do Uber eats and I had to simply use the bathroom and was told I had to pay. I paid the $.65 and called the back after to make a complaint. I was met with extreme pushback from the manager AJ and was not treated with respect by anybody. I tried to call and get some clarification, but they ended up banning me from the location because I spoke up about people using the bathroom who are delivery driver drivers. Absolutely terrible management team and don't care about people other than themselves.
  • CW
    CHINA WHITE
    Nov 17, 2025
    1.0
    I figured since I had a hour drive ino the city i would go to dunking doughnuts for breakfast to only leave with nothing first I ordered then got told I can only order with bacon i don't eat pork i was confused when I was told I can only have bacon needles to say I won't be returning to this location
  • RC
    Robert Chisholm
    Nov 14, 2025
    1.0
    Although all dunkins do it they serve you old coffee. The lights on the coffee containers are there for a reason the blue light represents fresh coffee and of blinking red lights says it is time to make new coffee but they serve it anyway. And then when you asked for fresh coffee, they lie and tell you it's fresh. You should not be told that the coffee is fresh when clearly the blinking red lights are on. After all you are paying for fresh coffee not just coffee.
  • MH
    Meryem Hakemi
    Oct 3, 2025
    1.0
    I come to Dunkin 4–5 times a day, every day. I know exactly what a medium iced latte should look like. I ordered medium with light ice, and I basically got a small drink in a medium cup. Light ice shouldn’t mean less drink. Also, when I walked in, the kiosk was right by the entrance, but I didn’t notice it because I was looking at the snacks on the side. Nobody bothered to tell me that I had to order at the kiosk. Staff just ignored me. This kind of cheapness ruins Dunkin’s name. Very disappointing.
  • JH
    Joseph Hubbard
    Sep 29, 2025
    5.0
    I came for national coffee day. I've always been a Dunkin fan. This location was clean, quiet, and fast service.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Pittsburgh, PA?

Dunkin' at 5241 Liberty Ave in Pittsburgh, PA is open daily from 4:30 AM to 10:00 PM.

Does Dunkin' offer delivery and pickup services?

Yes, Dunkin' offers both delivery and curbside pickup services.