Dunkin'

3.8
750 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Pittsburgh, PA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
4578 Browns Hill Rd, Pittsburgh, PA
15217, United States

Hours

Reviews

3.8
750 reviews
5 stars
352
4 stars
162
3 stars
90
2 stars
37
1 star
109

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional staff, with many customers expressing frustration over poor service and incorrect orders.

Order Accuracy

A significant number of customers reported issues with incorrect orders, including missing items and wrong drinks.

Cleanliness

Several customers noted unsanitary conditions, including unpleasant odors and dirty restrooms.

Product Availability

Many reviews mentioned a lack of available donuts and other menu items, leading to disappointment among customers.

Speed of Service

Customers frequently complained about slow service, particularly during busy times, with long wait times reported in both drive-thru and in-store.
  • JS
    Julian Simpson
    Nov 16, 2025
    2.0
    Drive through closes before it’s time before the store drive though hours are complete staff close and go home very bad for business and customers I sure won’t be coming back to this location
  • KY
    Kiera Young
    Oct 24, 2025
    1.0
    They are rude. I was given the wrong order and had to ask for a refund after they didn't have what I ordered. They tried to substitute the missing item with something half the price. This is the second time my very simple order was messed up. Also, it smelled like sewage in there.
  • MH
    Matthew Hughes
    Oct 18, 2025
    4.0
    Cromulent
  • SW
    Samantha Walker
    Oct 17, 2025
    1.0
    Worst experience ever cashier didn’t know to put milk in my coffee. Another employee came over interrupting our convo. Very unprofessional. The employee went back and forth with me for 10 mins. The staff allowed her to argue with me. I will never visit this place again. Terrible I asked for a refund they gave me a coffee with no milk and it comes with milk.
  • RL
    Rob Lazzor
    Sep 27, 2025
    5.0
    Everybody so helpful from the time I get to the drive through to the time.I get my pup cup for my dogs. Food is always on point

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' at 4578 Browns Hill Rd, Pittsburgh, PA?

Dunkin' at 4578 Browns Hill Rd is open from 4:30 AM to 9:00 PM Monday through Thursday and Sunday, and until 10:00 PM on Friday and Saturday.

Does Dunkin' offer delivery and curbside pickup services?

Yes, Dunkin' offers both delivery and curbside pickup services.