Dunkin'

3.8
511 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Pittsburgh, PA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
2725 Freeport Rd, Pittsburgh, PA
15238, United States

Hours

Reviews

3.8
511 reviews
5 stars
233
4 stars
111
3 stars
57
2 stars
27
1 star
83

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, both in-store and at the drive-thru, often citing understaffing and disorganization as contributing factors.

Staff Attitude

While some customers praised individual staff members for their friendliness and professionalism, others experienced rude or dismissive behavior from employees.

Product Quality

Many reviews highlighted inconsistent product quality, particularly with donuts and coffee, with several customers receiving incorrect or stale items.

Need for More Staff

A common theme was the need for more employees to handle the volume of customers, as many reviews noted that the locations were often understaffed.

Cleanliness and Environment

Some customers appreciated the cleanliness of the store, while others noted issues with product availability and overall organization.
  • LR
    L.J. Rodriguez
    Dec 23, 2025
    1.0
    Before 7:30 all the donuts were removed from the shelves, so there was no way to see what they had. When I asked about the donuts the woman just gave me a dirty look and pointed off to the side. I decided I didn’t want donuts bad enough to try to guess what kind there were. Won’t be back.
  • BP
    Braxton Pfrogner
    Dec 22, 2025
    2.0
    The food and coffee are good here, but man yall need to use your mobile order rack. There is no reason why I should have to wait 10+ minutes for someone to acknowledge my existence so I can ask you to hand me my order I can see out of my reach. Why even have it if you don’t use it? It’s also impossible to get anybody’s attention here half the time.
  • RS
    Rockman Solo
    Dec 21, 2025
    1.0
    Wonderful coffee. This morning I not only waited over 25 minutes for one cup of coffee (probably understaffed, not the end of the world) but the drive thru operator (who conveniently had no name tag) also shouted at me and tried to instigate a conflict right at the window. I ordered an old fashioned doughnut in addition. When I got to the window he said they didn't have any of those, and to pick something else.After going through multiple other selections they didn't have, I said "just forget the doughnut because I have to go", and handed him my payment. The man at the drive thru snatched my money from my hand and began shouting "it isn't my fault!" He continued to run his mouth instead of ringing me out so that I could leave. Not only was i late to my appointment but I also left without what I intended to purchase. I will be calling corporate later today to report this man's aggressive behavior. If this employee is going to continue to be the representative for this company then I will take my business elsewhere.
  • AR
    Andy Rohn
    Dec 20, 2025
    5.0
    Good as any other dunkin, friendly staff fast drive thru.
  • SA
    Safiya Al-Hindi
    Nov 12, 2025
    5.0
    I would like to take the time to highlight a young man on night duty today named Bailey. We were waiting and as we looked through the drive thru window we saw this individual take genuine time and care to make our drinks and treated us with nothing but kindness and professionalism. I could tell he was trying not to make us wait but I didn’t see anybody come to his help. As someone who used to be a barista, Bailey exemplifies the kind of energy I can appreciate about getting a warm cup of coffee on a cold night. I didn’t have the best day today but seeing the sincerity of the simplicity of his task stood out to me in a world where nobody wants to work anymore made me smile. He has the heart for this job. I hate to see that overlooked. This might seem like a simple coffee run that went smooth but as someone who knows how valuable earning a paycheck is and how working is time/energy consuming, this young man deserves to be noticed for doing a job well done. It’s this kind of energy that makes people want to come back. It was worth waiting an extra few minutes to make sure our orders were made well. If there were any other staff with him that night, he could’ve had the help but to management- you have a strong work ethic in this man. He doesn’t need the help but don’t take advantage of it. It’s why good people leave. I pray you treat him well and allow him to flourish with your company. I love Dunkin and im glad this one cares. Bailey, if you’re reading this- keep doing what you are. Your sincerity in an everyday duty was noticed. And appreciated. Thanks for the wonderful coffee :)

Frequently Asked Questions About Dunkin'

What are the opening hours of Dunkin' at 2725 Freeport Rd, Pittsburgh, PA?

Dunkin' is open from 4:30 AM to 9:00 PM from Monday to Thursday and Sunday, and until 10:00 PM on Fridays and Saturdays.

Does Dunkin' at this location offer delivery and pickup services?

Yes, this Dunkin' location provides both delivery and curbside pickup services.