Numerous customers reported poor service, including long wait times, incorrect orders, and rude staff behavior.
Staff Performance
While some reviews praised friendly and helpful staff, many noted a lack of professionalism and oversight, particularly among younger employees.
Product Availability
Customers frequently mentioned that the location was out of popular items, leading to disappointment.
Cleanliness and Atmosphere
The establishment was described as clean, but the limited seating and busy location raised concerns about safety and comfort.
Operational Hours
Several reviews criticized the inconsistency in operating hours, with reports of early closures and lack of communication regarding hours.
DW
daniel welch
Oct 7, 2025
5.0
Great staff
JM
Jennifer Melvin
Aug 23, 2025
1.0
This is the second time we received the worst service there this summer. There really should be at least one responsible adult working there with all those kids. They care more about horse playing than customer service, the one kid didn’t even know how to count money. I ordered a small chocolate chip cookie dough blizzard, and all I got was chocolate ice cream. The cookie dough blizzard is made with vanilla ice cream and when I told the kid that, he said it’s the same thing. There was so much chocolate ice cream, it was overflowing so I threw it out. My boyfriend got a sundae with barely any ice cream, he was done with his sundae before I even got my blizzard because the kids were too busy wrestling while customers were there. I will never go back there again.
JI
J I
Jun 23, 2025
1.0
Showed up at 8:45 this evening with my family and we were turned away. There wasn't a large line and the guy in front of us showed us this sign that one of the employees gave him. It said last in line. The weird part is, only that person was in front of us. I guess business is so good they can turn away guests 15 minutes before closing.
JK
Jim Kosinski
Jun 3, 2025
5.0
Great and fast service!
WK
Wanda Krause
May 29, 2025
1.0
Slow service I asked for a cup and they gave me a cone over charge me for a small vanilla cup with jimmies And they did not give me a receipt.