Customers generally praised the food, especially the burgers, ice cream, and chicken strips, though some expressed disappointment with specific items like Blizzards and milkshakes.
Service Issues
Several reviews highlighted inconsistent service, including rude staff, incorrect orders, and long wait times, particularly during busy hours.
Cleanliness
The restaurant was noted for being clean, but there were concerns about food handling and cleanliness in some instances.
Customer Experience
While many customers enjoyed their visits and appreciated the friendly staff, there were notable complaints about poor customer service and management responses to issues.
IC
I never said i cared
Dec 30, 2025
2.0
I dont know if its just me but every-time i order from here theres a hair in my ice cream almost like it came from the mens beards. Please wear nets on ur beard if its too long. This is nasty
BG
Barbara Glaneman
Dec 14, 2025
5.0
The best Hot Fudge Sunday with nuts
The taste is so good
RT
Renee Terry-Newman
Dec 8, 2025
4.0
Always has lots of ice cream cakes on hand
RK
Roman Karalskii
Nov 22, 2025
5.0
Burgers taste no worse than in a specialty restaurant.
AB
Ashley Boland
Nov 17, 2025
5.0
Ordered an ice cream cake with basic expectations.
Listed in the comments of the order form that the party was Firetruck themed and to opt for the writing to be colors of red, orange, yellow or black.
When my fiance got home with this cake I was EXTREMELY impressed!!
They went above and beyond to match our theme!! I expected a simple cake that just said happy birthday and their names. No extra artwork. Truly blown away and grateful! A big thank you to the DQ crew!
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food does Dairy Queen Grill & Chill specialize in?
Dairy Queen Grill & Chill specializes in soft-serve ice cream, signature shakes, classic burgers, and fries.
What are the operating hours of Dairy Queen Grill & Chill?
The restaurant is open daily from 10:00 AM to 10:00 PM.
Is Dairy Queen Grill & Chill family-friendly and accessible for children?
Yes, the location offers booster seats, high chairs, and is family-friendly and welcoming to children.
Does Dairy Queen Grill & Chill have a drive-thru service?
Yes, this location offers a drive-thru for convenient ordering.
Can I order ahead online for pickup at Dairy Queen Grill & Chill?
Yes, you can place your order online for pickup at https://www.dairyqueen.com/en-us/order/pickup/n/13605/.
Are there restroom facilities available at Dairy Queen Grill & Chill?
Yes, the location provides restroom facilities for customers.
Is Dairy Queen Grill & Chill wheelchair accessible?
Yes, the restaurant is wheelchair accessible to accommodate all guests.
Are there other Dairy Queen locations near 2795 Saw Mill Run Blvd in Pittsburgh?
Yes, there is another Dairy Queen fast-food and ice cream restaurant nearby, which may be of interest.
What nearby places can I visit after dining at Dairy Queen Grill & Chill?
You can visit nearby places like Express Pizzeria or Amaro Pizzeria for more dining options, or check out The Extreme Emporium thrift store for shopping.
How can nearby places like Factory Tires and Full Service or Advance Auto Parts be helpful when visiting Dairy Queen Grill & Chill?
If you need automotive services or parts while in the area, Factory Tires and Full Service and Advance Auto Parts offer tire repairs and auto accessories conveniently close to Dairy Queen.