Business Details
About
Mexican Restaurant
Chipotle Brentwood - PA is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Hours
Reviews
2.2
312 reviews
5 stars
62
4 stars
24
3 stars
12
2 stars
20
1 star
194
What are people saying?
AI-generated from recent customer reviews
Staffing Issues
The location is frequently reported as understaffed, leading to long wait times and poor service.
Order Accuracy
Customers consistently experience issues with incorrect orders, missing items, and small portion sizes.
Cleanliness
The restaurant is often described as dirty, with unclean tables and food areas.
Customer Service
Many reviews mention rude or unhelpful staff, contributing to a negative dining experience.
Food Quality
While some customers enjoy the food, many report inconsistencies in quality and portion sizes.
- RBRobert BackstromJan 4, 20261.0I ordered from this location today. And this issue is partly doordash's fault as well but thats who Chipotle affiliates with so enjoy your shared failure. We ordered today and when selecting delivery there is option to put it in my hand which I selected due to it being 26 degrees outside. Well it arrived and the driver just left my food on my stone porch which I discovered 10 minutes after delivery. Thanks Michelle enjoy that 5 dollar tip i gave you up front. So we open the bag and there is our 2 burritos and one napkin to share. Lol. And I learn that not only is my food ice cold but the we make burritos place doesnt know how to wrap a burrito in tin foil. Both had exposed parts of my burrito. Hilarious. Like is there some kind of training program to wrap something in tin foil. This is a management failure. Your staff sucks. Fix it.
- HMHeather McClureJan 1, 20261.0We’ve ordered from here twice and both times food was incorrectly prepared. Not a big deal it happens. But tonight the food was cold, steak was dried out, and there was hair in my food that absolutely was not mine. Definitely never ordering again.
- MPMargaret PorterDec 29, 20254.0This chipotle gets super packed and hectic and the online orders are often wrong and late. However, Nasir (forgive my spelling) is really great and had good customer service on the main line.
- AHAbby HumphreysDec 20, 20251.0We've eaten at this location or made pickup orders at least 20 times here in three years, but we've gotten orders with missing items several times. The food is good, but there has been trash left on tables or overflowing in the garbage can most of the times we've gone in to eat. This is a very busy location for some reason, and I get that some quality might have to be sacrificed to keep up with orders, but the consistency with which we've had subpar experiences is getting ridiculous. Today we ordered a large chip and guacamole to go, and this was how many chips we received -- at $8.20, this is unacceptable.
- SDshannon donnellyDec 17, 20251.0Order supposed to be for 7:10. Waited in car pickup lane for 20 minutes. Came inside, asked about order. Said they’re “working on it”. Worker yelling loudly about how “she’s going back to retail or McDonald’s because everyone (customers) are staring at her and can see her working.” Loudly states this SEVERAL times over for everyone to hear. I would have just left if I didn’t feel uncomfortable asking for a refund due to the attitude of said worker. Got my food over an HOUR later at 8:15. I will never patronize this specific location again.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Brentwood, PA serve?
Chipotle Brentwood offers customizable Mexican cuisine including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.
What are the operating hours for Chipotle Mexican Grill at 50 Towne Square Way, Pittsburgh?
The restaurant is open daily from 10:45 AM to 11:00 PM.
Can I order Chipotle online for the Brentwood, PA location?
Yes, you can order online through their main order website or via the Chipotle app using provided links.
How does Chipotle ensure the quality and sourcing of its ingredients?
Chipotle prioritizes ingredient sourcing from farms practicing humane and sustainable agriculture, using only 53 real ingredients without artificial colors, flavors, or preservatives.
What rewards or special offers are available to Chipotle customers in Brentwood?
Customers can sign up for Chipotle Rewards to earn points and receive exclusive offers and free food.
What is the contact email and phone number for Chipotle Mexican Grill in Brentwood?
You can reach them via email at PA.4347.Brentwood@chipotle.com or by phone at +1 412-819-3480.
Are there other dining options near Chipotle Brentwood if I want to try different cuisines?
Yes, nearby dining includes Pizza Hut for pizza, Everest Kitchen for Himalayan Nepalese cuisine, Wendy's for burgers, and Vocelli Pizza, providing various choices around Chipotle.
What nearby shopping spots are accessible when visiting Chipotle Brentwood?
Nearby shopping options include Bhim Jewelry for jewelry and repair, Nepali Clothing and Cosmetics for fashion, Nepali Bazaar for groceries and health foods, and Posh DS for jewelry shopping.
Can I find fitness or wellness facilities close to Chipotle Brentwood?
Yes, Anytime Fitness gym and Pa.ultimatejudo martial arts club are nearby, as well as City of Bridges Chiropractic and Mayberry orthodontics for health services.
How can nearby banks or financial services help when visiting Chipotle Mexican Grill in Brentwood?
Nearby banks like First National Bank and Citizens provide convenient access to financial services, which can be useful before or after dining at Chipotle.