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Brand Certified

Chipotle Mexican Grill

1.9
(194 reviews)

About

Mexican Restaurant
Chipotle Univ of Pittsburgh R is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
3510 Forbes Ave, Pittsburgh, PA
15213, United States

Hours

Reviews

1.9
194 reviews
5 stars
34
4 stars
2
3 stars
6
2 stars
15
1 star
137

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional staff, with many customers feeling disrespected and ignored.

Food Quality

Customers frequently reported issues with food quality, including incorrect orders, small portions, and stale ingredients.

Service Speed

Many reviews mentioned extremely slow service, with long wait times for orders and frequent understaffing.

Cleanliness

Several customers noted that the dining area and kitchen were dirty and in need of maintenance.

Management Issues

Reviews indicated poor management practices, including inadequate staffing and lack of oversight, contributing to a negative customer experience.
  • JB
    Jackson Brotman
    Jan 13, 2026
    1.0
    Employee was very disrespectful when I asked him to check if my pickup order was prepared (which it said it was in the app). He then proceeded to ask me to pay him 100 dollars as part of a “bet” for if the food was prepared or not. Extremely unprofessional and as a regular chipotle customer I will not be returning to this location due to this incident. Lastly when I did receive my order it was prepared incorrectly with the wrong ingredients. An all around horrible experience.
  • AM
    Archie McKissick
    Jan 13, 2026
    2.0
    Workers always in a bad mood for no reason. Food is usually good. Drinks always out.
  • AW
    Antonio Williams
    Jan 10, 2026
    2.0
    The young black lady that work there was very rude and disrespectful because her co workers didn’t have food ready and being rude to customers because people didn’t want the food because they didn’t let the customer know they was out of certain product. The food looked old and it was a 30plus minute wait time as well.The other staff was ok but I know a lot of people, and deal with a lot of people and never seen something like this. This chipotle has to do better and will lose a loyal customer(s).
  • AA
    Addison
    Dec 10, 2025
    5.0
    Somehow cheaper than in the suburbs. The upstairs dining is very nice. Did come here during the winter break so service was fast.
  • JJ
    justin jo
    Dec 9, 2025
    1.0
    Everytime I go to this chipotle there's always something wrong or missing. This shouldn't be normal, but as a college student I just got used to it. But what happened today was inexcusable. I'm trying to order my burrito, and the worker has an airpod in. If she can hear me, no problem. She couldn't, and I had to repeat "WHITE RICE PLEASE" 6 TIMES. "BLACK BEANS PLEASE" 3 TIMES. She just keeps asking me "huh" after "huh" because she couldn't hear me. I have a reasonably strong voice. As I'm leaving, she has her head down like she's taking a nap or something with her hair near the food. Fire her.

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill at 3510 Forbes Ave offer?

Chipotle Mexican Grill offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads using responsibly sourced ingredients without artificial colors, flavors, or preservatives.

What are the operating hours for Chipotle Mexican Grill at the University of Pittsburgh location?

The restaurant is open every day from 10:45 AM to 11:00 PM.

Brand Certified Facts from Chipotle Mexican Grill

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Certified March 01, 2026Yext Knowledge Graph
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