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Chipotle Mexican Grill

3.1
(697 reviews)

About

Mexican Restaurant
Chipotle McCandless Towne Center is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
8870 Covenant Ave, Pittsburgh, PA
15237, United States

Hours

Reviews

3.1
697 reviews
5 stars
259
4 stars
100
3 stars
51
2 stars
50
1 star
237

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Numerous reviews highlighted the restaurant's poor cleanliness, with dirty tables, overflowing trash, and unsanitary food preparation areas.

Food Quality

Customers reported inconsistent food quality, including cold or overcooked items, missing ingredients, and small portion sizes.

Service Issues

Many reviews mentioned slow service, unhelpful staff, and frequent shortages of menu items, leading to a frustrating dining experience.

Management Problems

Several customers pointed out systemic management failures, indicating that the location is poorly managed and lacks adequate staffing.
  • JK
    Jessica Kaushansky
    Jan 9, 2026
    1.0
    If you want to wait 90 minutes for unpleasant fast food, this is your go-to
  • NG
    Norman Gottron
    Jan 7, 2026
    1.0
    I rarely take the time to write restaurant reviews, but after my experience tonight, I felt it was a necessity. I haven't been to this location in over a year because of previous mediocre meals, but I decided to give it another shot. That was a mistake. This location is widely known as the "bad" Chipotle in the area, and it’s clear why: it suffers from systemic management and training failures. The Food: Safety Concerns: The steak in my burrito wasn't just room temperature; it was actually cold, as if it had been sitting in a fridge or chilled container. My 5-year-old daughter is also now complaining of a stomachache after eating her meal. Flavor/Quality: The white and brown rice had zero cilantro. The rice, chips, and guac were completely unsalted (ironic, since a friend told me their food was inedible because of over-salting last week). Inconsistency: They gave us three sides with the kids' quesadillas instead of the standard two. This wouldn't be an issue by itself, but it further highlights a lack of basic training. The Facility & Service: Cleanliness: Only three tables were occupied when we arrived, yet every other table was covered in rice and debris. I had to clean our own table just so we could sit down. Beverages/Supplies: Both Coke dispensers were broken. The lemonade was dispensing water, so we went to the craft lemonade dispener, which was also empty. When we asked for the kids' juice that comes with the meal, they gave us soda cups instead; we had to specifically ask for the boxed juice. There were also no forks available when we arrived and until we asked for them. Again, small issues add up to a poor experience. Technical Issues: The cashier was unable to perform the basic task of scanning the Chipotle app on my phone. Eventually he got it to work, but this seems like a pretty basic task in today's fast food world. The employees seem to be trying, but they are clearly not being set up for success by management. I will never eat at this specific location again, regardless of how convenient it is. If you want a standard Chipotle experience, go to any other location but this one.
  • TK
    Trish Koodrich
    Jan 2, 2026
    1.0
    The most disgusting, filthy restaurant I've ever been in. All but one table was covered in food empty containers. The floor covered in food. We could barely get silverware because there was so much trash all over the self-service counter. The food service area was filthy and the food was overcooked and burnt. We should have left but we were so hungry. We got something simple. When I asked for a manager I was told I am by a gentleman doing the takeout. He was so rude and nasty. I should have looked at the reviews for this place first because I would have never gone in. I called the corporate office and I called the board of health. This place needs to be either cleaned up or shut down.
  • SS
    Stanuel Stanuel
    Dec 26, 2025
    3.0
    Ordered a dine-in chicken bowl at this location. I was gven a bowl with zero chicken in it, but still charged for chicken. So I quickly realized this after sitting down to eat it. I went back up to the counter and showed them my chicken-less bowl, and another Employee quickly added the chicken. The taste and quality of my meal was good and fresh. So no complaints on the food itself other than someone forgot to add chicken to my chicken bowl. I'm glad I didn't do a takeout and find this at home! The restaurant dining area was quite dirty. Every table had crumbs and food scraps all over it. It's a Chipotle, so that's to be expected, but it would be a nice luxury to walk up to a clean table every once in a while in a Chipotle.
  • BS
    Bob Shelton
    Dec 20, 2025
    2.0
    The most outrageously dirty, loud, unwelcoming location I have ever been to. Garbage cans overflowing, no napkins left, main line had food splattered all over the other ingredients, food even all over the check out counter. Workers were not pleasant. Will not be repeating any visits here.

Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours of Chipotle Mexican Grill at McCandless Towne Center?

Chipotle Mexican Grill at McCandless Towne Center is open daily from 10:45 AM to 11:00 PM.

Where is Chipotle Mexican Grill located in Pittsburgh?

It is located at 8870 Covenant Ave, McCandless Crossings Towne Center, Allegheny, Pittsburgh, PA 15237.

Brand Certified Facts from Chipotle Mexican Grill

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Certified March 01, 2026Yext Knowledge Graph
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