Business Details
About
Mexican Restaurant
Chipotle McKnight is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.2
1,634 reviews
5 stars
590
4 stars
248
3 stars
158
2 stars
123
1 star
515
What are people saying?
AI-generated from recent customer reviews
Cleanliness
The restaurant is frequently reported as dirty, with trash and food scattered throughout the dining area and unclean tables.
Staffing Issues
Customers consistently mention being understaffed, leading to slow service and long wait times.
Food Quality
Many reviews highlight poor food quality, including undercooked rice, lack of fresh ingredients, and incorrect orders.
Customer Service
Numerous complaints about rude and unhelpful staff, with reports of employees being dismissive and unprofessional.
Inventory Problems
The location often runs out of key ingredients and items, frustrating customers who expect a full menu.
- EPEmma Pospisil6 days ago1.0Filthy store, constantly out of food, and closes early with no notice. Rude staff and total mismanagement — worst Chipotle I’ve ever been to.
- LHLuke HuffJan 2, 20261.0Gone to both locations on McKnight often and everytime you go in after 10 they always say “online only” ok well don’t have your doors open then, also if they are expecting people at that time it’s always like nothing left. Lazy people working at these locations
- MMMamíDec 30, 20251.0I walked into the establishment and the workers were blasting “ghetto” music and swearing out loud. I stood in line for 20 min just for them to say chips are online only and chicken only. Where the prepare your food looked disgusting. I asked for the vinaigrette and she told me “we are all out” when I clearly seen the container full of vinaigrette and as they gave it out to other people. Clearly this place needs some rules with its employees.
- GPgary pattersonDec 29, 20251.0I am uber delivery driver the three employees closed at 7:45 pm because supposed the were short staffed but there was 3 employees and one had the time to make her 2 burrito bowls and at least 3 drinks without paying for it and turn away at least 10 customers.
- MBMichael BarkerDec 20, 20251.0Where do I begin, First, as I’m walking into the front of the building The patio area had chairs laying everywhere and trash was all over the ground, food bowls, drinks, etc. Next, I go in to order my food and see if I can get help because I accidentally did an online order for the wrong store which was in Wexford and was hoping an associate would be able to help me because the app was not recognizing my confirmation number on my email. I go to get my food no issue with getting my order complete girl was nice but, When I went to go check out already the girl was super chatty with the The associate doing the online orders and not paying attention to taking care of checking me out. as she was ringing me up I was explaining To her about my situation with the online order, and her response was “that sucks” And continues to talk to the girl doing the online orders. I was furious at this point. And just wanted to get my food and leave, And she had the nerve to be so concerned about charging me for a .10 cents for a bag!. I’ve never had such bad customer service. I love Chipotle. I go there at least once a week and I get great service from my local butler location. And Unfortunately, I have to use this location because it’s so close and convenient near my work but the service and it’s establishment very questionable for me to come back. On top of that now I had to pay for my order twice because I couldn’t get any help with the customer service on the app
Frequently Asked Questions About Chipotle Mexican Grill
Where is Chipotle Mexican Grill McKnight located?
Chipotle Mexican Grill McKnight is located at 4861 McKnight Rd, McKnight-Siebert Shopping Center, Pittsburgh, PA 15237.
What are the opening hours of Chipotle Mexican Grill McKnight?
Chipotle McKnight is open every day from 10:45 AM to 11:00 PM.
Does Chipotle Mexican Grill McKnight offer pickup and delivery services?
Yes, Chipotle McKnight offers both in-store pickup and delivery services.
How can I order from Chipotle McKnight online?
You can order online through the Chipotle app or via their order website at https://order.chipotle.com/.
What types of food does Chipotle Mexican Grill McKnight serve?
Chipotle McKnight offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made from responsibly sourced ingredients.
Does Chipotle McKnight accept credit cards and offer gift cards?
Yes, Chipotle McKnight accepts credit cards and also offers gift cards.
Is Chipotle Mexican Grill McKnight welcoming to the LGBTQ community?
Yes, Chipotle McKnight welcomes the LGBTQ community.
Are there any popular restaurants near Chipotle McKnight?
Yes, nearby popular restaurants include Northern Comfort Restaurant, McDonald's, Peng Jiang, Qdoba Mexican Grill, Eiwa Japanese Ramen & Bar, Deniz Mediterranean Cuisine, Monte Cello's, and Wingstop. Visitors can explore these options before or after dining at Chipotle.
What shopping and service locations are close to Chipotle McKnight?
Close to Chipotle McKnight are UPS Access Point location for shipping, First National Bank - North Hills, Chase Bank, uBreakiFix for electronics repair, and Molyneaux Home for home improvement. These can help customers with errands or services during their visit.
Are there any fitness or recreational facilities near Chipotle McKnight?
Yes, nearby fitness and recreational places include MADabolic North Hills gym and Volofit Ross Township, which offers sports and fitness instruction. Customers may enjoy a workout before or after dining at Chipotle.