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Brand Certified

Chipotle Mexican Grill

3.7
(777 reviews)

About

Mexican Restaurant
Chipotle South Hills is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Chipotle Mexican Grill
1720 Washington Rd, Pittsburgh, PA
15241, United States

Hours

Reviews

3.7
777 reviews
5 stars
362
4 stars
151
3 stars
62
2 stars
43
1 star
159

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple reviews highlighted that the restaurant was often dirty, with overflowing trash cans and unclean tables.

Order Accuracy

Customers frequently reported issues with incorrect orders, especially with online and mobile orders, leading to dissatisfaction.

Portion Sizes

Many customers complained about small portion sizes, particularly for online orders, feeling that they were not receiving value for their money.

Service Quality

Service was described as inconsistent, with some staff being friendly while others were rude or inattentive, particularly during busy times.

Food Quality

While some customers enjoyed the food, others reported issues with freshness and quality, including finding foreign objects in their meals.
  • AR
    Arti Rajput
    2 days ago
    1.0
    My daughter was very hungry had been waiting to go to chipotle for a while, and we ordered 2 tacos and took rice, guacamole, beans, and mild on the side. When we got there and took our orders, our sides were barely there! There were like 15 grains of rice on our sides, 10 bean and mild pieces, and rotten guacamole! We went to speak with the workers and their attitude was as rotten as the guacamole! They refused to fix our order and created a very disappointing atmosphere for everyone. Their service is HORRIBLE. My daughter was very disappointed and had tears in her eyes. This poor kid was hungry!!! I am definitely NEVER going to the Upper Saint Clair Chipotle ever again because of their poor service, attitude, and food.
  • DE
    David Ewing
    Jan 18, 2026
    1.0
    There was a time we enjoy stopping here for a quick meal. Past tense though. We have been long-suffering with all the negative aspects but I think we have reached our fill with a disastrous dining area and now poorly made burritos. Last visit our burritos we so full (normally not a bad thing!) they couldn't be wrapped without the contents spilling onto the outside of the shell. So there was no way to handle the burritos without having the filling completely covering hands and fingers. Every table was covered with slopped up food, soft drink dispenser area was a disaster, and trash cans were mounded high with garbage. Workers seemed to care not about the condition of things as they were more concerned about talking than catching up on work. It may have been the most unappetizing meal we have ever experienced out
  • AJ
    adam johnson
    Jan 10, 2026
    1.0
    I’m usually not one to complain, but this chipotle is absolutely horrible. The staff is not friendly at all and the orders are always wrong. The portion sizes are horrific if you order ahead or have your food delivered. The employees will only fill the bowl halfway or won’t make it right if you’re not in front of them telling them to add more. I work late and often will get food before I go home, but everytime I order ahead something is wrong or missing from my bowl. Tonight I ordered a bowl with carnitas, white rice, cheese, lettuce, and a side of chips. The bowl I received was steak and cheese. Literally just those. No rice at all. This place is very unprofessional so if you want to get chipotle I would recommend going to a different location.
  • HH
    Hehzbehans
    Jan 9, 2026
    1.0
    Terrible just terrible always skimping on online deliveries if you want a normal food portion just order there don't even try ordering online. My bowl was 1/3 filled and I was missing 3 parts of it absolutely ridiculous!!!!
  • RC
    Rose Carozza
    Jan 6, 2026
    5.0
    One of the only good Chipotles around

Frequently Asked Questions About Chipotle Mexican Grill

What type of cuisine does Chipotle Mexican Grill South Hills offer?

Chipotle South Hills offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads with responsibly sourced ingredients.

What are the operating hours of Chipotle Mexican Grill on Washington Rd, Pittsburgh?

Chipotle is open every day from 10:45 AM to 11:00 PM.

Brand Certified Facts from Chipotle Mexican Grill

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Certified March 01, 2026Yext Knowledge Graph
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