Chipotle Mexican Grill

3.7
796 reviews
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Business Details

1720 Washington Rd, Pittsburgh, PA
15241, United States
(412) 833-3723
https://www.chipotle.com
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About

Mexican Restaurant
Chipotle South Hills is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
1720 Washington Rd, Pittsburgh, PA
15241, United States

Hours

Reviews

3.7
796 reviews
5 stars
376
4 stars
154
3 stars
64
2 stars
43
1 star
159

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported frequent issues with incorrect orders, especially with online and mobile orders.

Cleanliness

Numerous reviews highlighted unsanitary conditions in the restaurant, including dirty tables and food debris.

Portion Sizes

Several customers expressed dissatisfaction with small portion sizes, feeling they received less food than expected.

Customer Service

Mixed feedback on staff behavior; while some employees were praised for their friendliness, others were criticized for rudeness and poor service.

Food Quality

While some customers enjoyed the food, others reported issues with freshness and quality, including old or poorly prepared ingredients.
  • KC
    Kelsey Campbell
    Nov 4, 2025
    5.0
    The sofritas bowl is always my favorite! Always packed full and fresh!
  • PD
    Patrick Desantis
    Oct 24, 2025
    1.0
    online order system is in shambles. showed up, was told another hour after promised time.
  • MT
    mark turowski
    Oct 11, 2025
    1.0
    Went on lunch break in a hurry got a burrito got back to work the rice was so hard it hurt to chew it. Didn't have time to go back. Was gross
  • JW
    Jared Wilson
    Oct 4, 2025
    1.0
    Got to be the absolute worst chipotle in the area. Anytime you order ahead or get doordashed the order is guaranteed to be wrong and the portion size is a laughing stock. After walking in to the store after a wrong order the manager looks at me and says “yeah I wouldn’t order past 8 here anymore”. I’d stay far away from this chipotle till they get some new management.
  • KT
    Katie Todd
    Sep 30, 2025
    3.0
    I almost never complain and would normally not even say anything. Exhibited by not going back day of and complaining , however I felt I needed to juat say. Please dont rush! Take time to look at and review the orders that come through please? I ordered Chipotle on my birthday with my mom. Her order was perfectly fine. However except for the rice and sour cream my entire order was incorrect. What I got was 2 orders of carnitas (pork) bowls, white rice, kidney beans, fajita veggies cheese and lettuce... what I ordered was steak bowl, white rice, black beans, cheese sour cream and queso. And a carnitas bowl
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Frequently Asked Questions About Chipotle Mexican Grill

What type of cuisine does Chipotle Mexican Grill South Hills offer?

Chipotle South Hills offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads with responsibly sourced ingredients.

What are the operating hours of Chipotle Mexican Grill on Washington Rd, Pittsburgh?

Chipotle is open every day from 10:45 AM to 11:00 PM.