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Brand Certified

Chipotle Mexican Grill

3.0
(938 reviews)

About

Mexican Restaurant
Chipotle Fox Chapel is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
1027 Freeport Rd, Pittsburgh, PA
15238, United States

Hours

Reviews

3.0
938 reviews
5 stars
305
4 stars
151
3 stars
75
2 stars
69
1 star
338

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude and unhelpful staff, with many experiences highlighting a lack of urgency and professionalism.

Food Availability

The restaurant is often out of key ingredients, leading to customer frustration and dissatisfaction.

Cleanliness

Multiple reviews noted that the restaurant was dirty, with unclean tables and a generally unsanitary environment.

Management Issues

There are consistent complaints about poor management, including understaffing and inadequate training of employees.

Food Quality

Customers reported issues with food quality, including undercooked rice and poorly prepared meals.
  • DD
    Dan Dausey
    2 days ago
    1.0
    DO NOT EAT HERE. The conditions are disgusting (tables are dirty, floor is dirty, kitchen is visibly messy and unorganized), the staff are inattentive and unprofessional (they actively ignore you, are busy chatting with each other in the back, and lack basic communication skills), there’s ALWAYS menu items unavailable (After 5+ in-a-row visits during prime hours, they haven't had steak, guac, and even white rice at times), staff aren’t working (most are sitting idle, 6+ people just standing around). I’ve given this place too many chances to ruin my dinner, and if you have any self respect and care for good service you should avoid this location.
  • PB
    Paul Buckwalter
    Feb 24, 2026
    1.0
    I would give the service 0 if I could. Had to wait for 7 door dash orders to be completed before they would give us chicken, as a dine in customer.
  • FS
    Franchini B. Swag
    Feb 21, 2026
    1.0
    Rude staff, slow staff, terribly unhelpful, dirty restaurant, always out of ingredients and utensils, and food is always worse at this location
  • TH
    T Hartford
    Feb 19, 2026
    1.0
    Pretty lousy. When I got there the first thing I saw was two dining tables with brown liquid spilled all over them (probably a half gallon of liquid). I was first in line and was ready to give my order but no one acknowledged me for a few minutes. I think it's because they were out of chicken and for some reason assumed I was ordering chicken. Once I started my order I realized they were out of several things. Kind of shoddy experience overall. I won't be back.
  • AP
    Anand Pandya
    Feb 11, 2026
    1.0
    We wanted quesadillas with just cheese and they were out of…. CHEESE. I worry about how often they do line checks for temp. The quality is not great unfortunately.

Brand Certified Facts from Chipotle Mexican Grill

Chipotle Mexican Grill partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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