Business Details
About
Mexican Restaurant
Chipotle Fox Chapel is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.1
911 reviews
5 stars
305
4 stars
148
3 stars
75
2 stars
69
1 star
314
What are people saying?
AI-generated from recent customer reviews
Staff Attitude
Many customers reported rude and unhelpful staff, with some employees appearing disinterested or annoyed.
Food Availability
Frequent complaints about being out of key ingredients like chicken, steak, and rice, leading to customer dissatisfaction.
Cleanliness
Numerous reviews highlighted the restaurant's dirty conditions, including unclean tables and food preparation areas.
Service Speed
Customers consistently experienced slow service, with long wait times for orders and poor management of online and in-person orders.
Management Issues
Reviews indicate a lack of effective management, with staff being understaffed and poorly trained, contributing to a chaotic dining experience.
- ASAndrew Stroje1 day ago1.0The waterworks location has the worst employees and customer service. They put very little effort in to making your food. When you order they act like you are an inconvenience to them. Also they are always out of products.
- LRLigni Corcino Rivera4 days ago3.0Though the service was great, food is not. The girl that serve me went the extra mile for me. The food had too much lime or lemon. That was all I tasted on my plate. There was no balance of flavors..The place did not look clean at all.
- RFRobin FridayNov 14, 20251.0Did not have any protein avaliable. Employee was rude, when I asked when something else was going to be avaliable she walked away. Would not ever waste my time going here again.
- LMLu99 MNov 13, 20251.0An employee who was working yesterday afternoon 11/12/25 who wears glasses, fake big lashes, and dark curly hair is extremely rude. She should be fired for treating customers with no manners and no respect. She is far the worst employee I have ever seen in this location. Avoid her if she serves your food.
- SLSpencer LieberOct 28, 20251.0A Staff member was extremely rude, and turned me away due to not having more rice (of either kind)FOR THE ENTIRE DAY and it was 2:15pm....how do they not have more rice, how is the etiquette of the staff so poor? I guess it shows the either the staff choose to tell you they don't have more to not work or the management don't care about ensuring sufficient supplies so that customers don't encounter this issue.
Frequently Asked Questions About Chipotle Mexican Grill
What type of menu does Chipotle Fox Chapel offer?
Chipotle Fox Chapel offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients without artificial colors, flavors, or preservatives.
What are the opening hours of Chipotle Mexican Grill at 1027 Freeport Rd?
The restaurant is open daily from 10:45 AM to 10:00 PM.
Does Chipotle Fox Chapel provide pickup and delivery services?
Yes, Chipotle offers both in-store pickup and delivery services.
How can I order food online from Chipotle Fox Chapel?
You can order online via Chipotle's website at https://order.chipotle.com/ or through the Chipotle app available on the Apple App Store.
Does this Chipotle location participate in a rewards program?
Yes, you can sign up for Chipotle Rewards to receive exclusive offers and earn free food.
What types of payment are accepted at Chipotle Fox Chapel?
Chipotle accepts credit cards and also offers gift cards for purchase and use.
Is Chipotle Fox Chapel welcoming to the LGBTQ community?
Yes, according to their Google attributes, Chipotle Fox Chapel welcomes LGBTQ customers.
What nearby restaurants can I visit along with Chipotle at Freeport Rd?
Nearby restaurants include la Cappellla (Italian), Five Guys (burgers), Mad Mex Waterworks (Tex-Mex), Rotelli (Italian), QDOBA Mexican Eats, and Ichiban Steakhouse Fox Chapel (Japanese and sushi). This gives you diverse dining options in the area.
Are there nearby stores where I can shop before or after visiting Chipotle?
Yes, you can visit Ross Dress for Less for clothing, Party City for party supplies, Famous Footwear for shoes, or Hallmark and Sophie’s Hallmark Shop for gifts nearby.
Which nearby places offer snacks or coffee near Chipotle Fox Chapel?
Nearby you will find Cold Stone Creamery for desserts and Peet's Coffee & Tea for coffee, ideal for a treat before or after your meal at Chipotle.